Customer Support Agent for an Insurance Team - German speaking

Join us in Greece to help redefine insurance Take this opportunity to work with a global leader in consumer protection and claims services. We’ve spent over 20 years building a global supply chain that uses modern technology and service innovation to create seamless customer experiences that can solve almost any issue, quick and easy, with no hassles. Join a team united by the same end goal: to completely change the way people think about insurance plans. What You’ll Do Guide & support customers: Communicate clearly and empathetically, using strong listening and questioning techniques to understand needs and explain complex insurance concepts in plain language. Resolve issues first time: Proactively address complaints and obstacles, aiming for accurate, timely resolutions. Champion customer care: Recognize vulnerabilities or special circumstances and maintain professionalism throughout the claim journey. Stay compliant: Adhere to applicable regulations (e.g., FCA for UK, GDPR for EU) and follow all internal quality standards and procedures. Own your outcomes: Take responsibility for assigned tasks and deliver correct solutions promptly. Work smart with tech: Navigate office software, CRM platforms, and claims systems to assist customers in real time. Document precisely: Keep claim and case notes complete, compliant, and up to date while multitasking across systems. Keep improving: Participate in ongoing training; stay current on products, regulations, and best practices; and suggest process enhancements. Excellent German and good English language skills (spoken and written) Great communication skills, active listening, and the ability to simplify complex topics Problem-solving mindset, attention to detail, and accountability Comfort working across multiple systems (CRM, claims platforms, office tools) Familiarity with regulatory environments (e.g. FCA, MFSA and GDPR) Commitment to continuous learning and operational excellence Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)) Competitive monthly salary (14 salaries per year) Health care benefits and numerous other discounts Full training by certified instructors Professional growth & development opportunities Special events as well as community and social responsibility initiatives Free online Greek language courses State of the art premises, providing a great working environment with relaxing break areas Work for a Great Place To Work –Certified Company that fosters diversity Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.