Customer Support Agent with Arabic and English

Description Plus500 is a global fintech leader providing online trading across CFDs, shares, and futures, with a presence in major markets from the UK to Japan. As the group’s central operations hub, Plus500 Bulgaria plays a vital role in our international success. Our team is currently expanding, and we are looking for a Customer Support Agent with Arabic and English to join our mission. Main Responsibilities:  Provide technical and financial support to customers via email and live chat; Assist with software installation, account registration, and platform operations; Research and resolve client queries to ensure full satisfaction and case completion; Verify request details to maintain high standards of security and accuracy; Educate users on the company’s financial instruments and diverse trading services; Collaborate with team members to improve a product used by thousands worldwide. Requirements:  Fluency in Arabic and English (written and verbal); Strong computer literacy and excellent typing skills for efficient communication; Analytical thinking and the ability to prioritize tasks with minimal supervision; Willingness to work on a rotating schedule to support global operations; Hybrid model of work; Finance background or prior customer service experience is a plus. We offer:  Competitive Compensation: A salary and benefits package that rewards excellence; Health & We Additional health insurance; Hybrid model of work; Sports card; Food vouchers Subsidized yearly transport card; A special birthday gift to mark your day; Career development opportunities and flexible working arrangements within a dynamic, global fintech team.