Customer Support Agent Yuppiechef

We are looking for someone who: - is passionate about ensuring a customer’s experience is consistently satisfying - understands that excellent customer support is an advantage in a highly competitive market - can collaborate across multiple teams - is persuasive without being pushy. Our customers are well-informed and come to us for expert advice - can act as a guide, allowing the customer to be particular and discerning in their choices while offering advice and direction for their needs - promotes loyalty by encouraging customers to return - is consistent and assertive across all interactions putting customers at ease - has the ability to adapt to customer expectations by reading their cues and framing assistance in the right way for them - remains calm under pressure - is proactive in finding solutions for customer queries and team processes - is adaptable and embraces change as continuous improvement and agility in our offering - is feedback-oriented and proactive in driving growth - can effectively self-manage their time and priorities - is process-oriented and understands that accurate process results in happy customers - is upbeat and brings a positive energy to the team - has a good general knowledge of cooking, food, kitchen equipment and entertaining Managing customer expectations, requests, queries and concerns across a variety of communication channels (social media, email, live chat and calls) - Working in a collaborative manner across various teams within the business - Ensuring customer orders are fulfilled as quickly as possible - Follow system and operational processes - Report on daily concerns and trends - Collaborating with our Store teams daily to support a strong Omnichannel offering -Confidence in a customer facing role - Experience with multiple communication methods and excellent communication skills - Excellent multi-tasking skills - Strong IT skills and a high level of comfort working on various software packages - Exceptional listening, analysis, written and verbal skills - 2+ years experience in a customer-facing environment - Grade 12/Matric If you’re prompt, if you’re answering questions with the right product knowledge, and if you’re doing it with a tone that backs up our brand, then you would be providing the type of customer support we are looking for.