Customer Support Analyst

The company where you can make an impact and bring value.

Job Summary:

As a Customer Support Analyst at Agiboo, you’ll be the first line of support for our global clients in the commodity trading industry. You’ll work closely with users of our Agiblocks CTRM (Commodity Trade and Risk Management) platform, helping them resolve issues, optimize their workflows, and get the most out of our software. This role blends technical troubleshooting, customer service, and product expertise in a dynamic, fast-paced environment. With strong performance and interest, this role may evolve into a Consulting position as part of Agiboo’s career development path.

Job Description:

• ·Become proficient using the Agiblocks Trade and Risk Management software system to efficiently investigate and answer customer support requests. You’ll receive training in both commodity trade management and in the Agiblocks CTRM system application.
• Provide responsive and knowledgeable support to users of the Agiblocks platform.
• Investigate and resolve functional and technical issues, ranging from simple “how-to” questions to complex data flow challenges.
• Manage and track support tickets using Agiboo’s or Customer’s incident management tool, ensuring timely follow-up and resolution.
• Collaborate with consultants to configure customer environments and support onboarding activities.
• Assist in delivering training sessions and creating user documentation.
• Support the creation and maintenance of PowerBI reports and MS Word based templates tailored to client needs.
• Coordinate and review system upgrades and deployments.
• Contribute to continuous improvement by identifying recurring issues and suggesting enhancements.
• Assist in scheduling and reviewing customer site upgrades.
• Manage and capture time spent accurately in the nominated time tracking tool.

Worker Type:

Regular

Number of Openings Available:

1

About Us

Cultura’s employees are the heart of our business. We are passionate about our customers, our contributions to the Ag-industry and our team. We have an entrepreneurial spirit, backed by the strength of a larger, global parent but with the personal feel of a smaller company. Cultura is a place where personal growth, together with a strong customer focus, drives our success. This success has allowed us to begin to expand into the retail and medical research space, where we are bringing that same drive and entrepreneurial spirit.

Cultura is a team bursting with talent, helping our customers feed the growing world. It’s a big job, and we’re up for the challenge. How about you?

Cultura’s goal is to recruit and retain the finest talent from diverse backgrounds and life experiences. We embrace our employees’ differences and the unique contributions they bring to our company and our success.

Cultura is proud to be a place where all individuals are treated with dignity and respect, provided work-life balance and given the opportunities to advance in their careers.

Cultura is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.

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