Customer Support Associate

Customer Support Associate Customer Support & Reservations Associate In this role, you will play a central part in delivering a seamless and memorable guest experience. As the primary point of contact, you will manage inquiries, support bookings, and ensure each interaction reflects a high standard of service. Key Responsibilities Oversee guest bookings and assist customers in planning their Tiny House stays Respond to inquiries across multiple channels, including website, email, and social media Manage reservations end-to-end, including upselling and activating promotions Provide support via the customer contact line, including handling and resolving inquiries Coordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness and maintenance Address and resolve guest concerns in a professional and timely manner Work cross-functionally with internal teams to maintain smooth day-to-day operations Candidate Profile We are looking for a service-oriented individual who thrives in a fast-paced, team-driven environment. The ideal candidate brings a strong customer-first mindset and an interest in travel, hospitality, or eco-tourism. Requirements At least 5 years of experience in customer service Demonstrated ability to drive results and proactively improve processes Background in travel, hospitality, or eco-tourism is highly advantageous Strong commitment to delivering high-quality customer experiences Excellent communication and interpersonal skills Composed under pressure, with the ability to manage challenging situations effectively Strong problem-solving skills and the ability to work independently when required What’s in It for You Opportunity to work with an Australian-owned travel and tourism company focused on nature-based experiences Flexible working arrangements Collaborative, high-energy, and supportive team environment Role type Customer Service Role Customer Support Representative Locations Uptown Place, Bonifacio Global City, Taguig Remote status Fully Remote Work Schedule Tuesday to Saturday 10:00 AM – 7:00 PM Australian Time = 8:00 AM – 5:00 PM Philippine Time Shifting Schedule? No Shifts with Daylight Savings? Yes About Satellite Office Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of. At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces. Why You'll Love Working Here: 🌟 You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter. 🚀 You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential. 🎉 You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more. 🏢 You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best. 💼 You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact. Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.