Customer Support Agent (Outbound Calls)

We are seeking a dedicated and enthusiastic Customer Support Agent specializing in outbound calls to join our dynamic team for one of our flagship brands. In this role, you will play a crucial part in enhancing customer satisfaction and driving engagement through proactive communication. The ideal candidate will leverage excellent interpersonal and communication skills to connect with customers, address their inquiries, provide information about our products and services, and resolve any issues efficiently. This position requires a motivated individual who thrives in a fast-paced environment, can maintain professionalism under pressure, and is committed to delivering exceptional service. As a Customer Support Agent at UMAEZ, you will have the opportunity to contribute directly to our company’s reputation for outstanding customer care while growing your skills in relationship management and communication. If you are passionate about helping others, possess strong problem-solving abilities, and are eager to make a positive impact through outbound calling efforts, UMAEZ encourages you to apply for this rewarding position. Responsibilities Make outbound calls to customers to provide information, support, and resolve inquiries. Identify customer needs and offer appropriate solutions or escalate issues as needed. Maintain detailed records of customer interactions and transactions in the system. Follow up with customers to ensure their concerns have been addressed satisfactorily. Collaborate with other departments to ensure seamless customer service. Achieve or exceed monthly call and performance targets set by the management. Continuously improve customer interaction by gathering feedback and suggesting service enhancements. Proven experience in a customer support or outbound calling role is preferred. Excellent verbal communication and interpersonal skills. Ability to handle difficult conversations with patience and professionalism. Strong problem-solving skills and attention to detail. Familiarity with CRM systems and Microsoft Office Suite. Ability to work independently and as part of a team in a fast-paced environment. High school diploma or equivalent; additional qualifications in customer service are a plus. • Competitive salary based on market and experience • Fully remote, work from within your assigned market's timezone • Clear growth path within our CS team and retention function • Structured SOPs, proper tooling, and a CS team that's being built to the right standard 📌 Our brand is growing fast and our customers expect us to keep up. If you take customer experience seriously and want to be part of a brand that's building something real, we'd like to hear from you.