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FAIL. logo

Customer Support Associate | Voice & Chat

FAIL.
Posted 6 days ago
🇮🇳India🏠Remote📁Customer Support
Is this job info correct?

We're hiring a Customer Support Associate to handle customer interactions for a D2C apparel brand. This role suits someone in the early part of their support career who wants ownership and room to grow with the brand.

What you'll do

  • Handle inbound and outbound customer interactions.
  • Resolve order, delivery, and product-related queries
  • Coordinate with internal teams to close issues quickly
  • Keep every interaction calm, clear, and professional

Who should apply

  • 0 to 3 years of customer support experience. Freshers with strong communication are welcome.
  • You must be comfortable with both English and HIndi.
  • Patient, composed, and solution-oriented under pressure
  • Willing to learn new tools and follow a defined process

Role details

  • Full-time, remote (India)
  • Compensation is benchmarked to an early-career support role, with performance-based increments.





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