Customer Support Consultant - Polish & English Speaking

As a Customer Support Consultant (WLO) – Polish and English speaker within the Water, Livestock, Poultry & Dairy, and OPTI diagnostic solutions (WLO) team, you will be supporting with their order placement, order administration and troubleshooting with the aim of creating a best-in-class customer experience.

Why this role matters:

Our customer support professionals develop deep and meaningful relationships with our customers, offering solutions to meet their unique and often complex needs and helping them to make the best use of our products and solutions. Every interaction with a customer allows us to demonstrate the power of diagnostics and the advanced quality of IDEXX products and services.

In this role:

• You will be providing our Sales Reps, Customers and Partners with the right guidance to ensure a smooth order process and service.
• You will not only be serving external clients, but also internal (IDEXX partners), such as Finance Business Operations, Sales and Technical Services, by taking care of their different needs and requests,
• You will ensure the best possible use of technology (Salesforce/SAP) for a smooth process and maximum client satisfaction.
• You will also have the chance to utilize your skills in different back-office tasks
• You will require effective communication skills for your continuous interactions with internal and external stakeholders.
• You will lead by example and demonstrate emotional intelligence, humility and the ability to give and take constructive feedback.

What you need to succeed:

• You are fluent in English and Polish, and preferably an additional European language.
• You are passionate about helping and supporting customers and colleagues, bringing a minimum of 2 years’ experience in a customer-facing environment. Experience with Import/Export aspects will be a strong add.
• You have the ability and drive to build and maintain strong relationships with internal and external customers, stakeholders and team members.
• You love to communicate and know how to do so effectively.
• Excellent computer skills and experience with CRM systems like Salesforce and SAP are a big plus.

What you can expect from us

• This is a hybrid role based out of our UK location(Newmarket office), with a minimum of two days a week or eight days a month onsite.
• Opportunity for annual bonus
• On the job training and career advancement opportunities.
• Additional benefits including, but not limited to gym benefit, wellness resources, volunteer paid days off, bike plan, and much more.
• 25 days holidays per year
• Retirement/Pension percentage contribution paid by IDEXX

Why IDEXX:

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

About Us

IDEXX's core is to enhance the health and well-being of pets, people, and livestock.

At IDEXX, everything we do is connected. We design the products and services that keep animals around the world healthy and protect life’s essentials, like clean drinking water. In doing so, we also enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.

That's what matters to us.