Customer Support Engineer - Remote

# Junior Customer Support Engineer - Graduate Program

## About the Role

Huawei is seeking a Junior Customer Support Engineer to join its Fresh Graduate Program in Rijswijk, Netherlands. In this role, you will serve as a first point of contact for customers and provide Level 1 technical support for PV inverters, residential and commercial energy storage systems, UPS, and related smart energy products.

You will troubleshoot technical issues, manage customer cases, work with partners and installers, and escalate complex issues to second-level support or R&D teams when needed. The role also provides opportunities to develop technical and customer-facing skills through training, workshops, mentoring, and exposure to new technologies.

## Key Responsibilities

* Serve as the first point of contact for customers through phone, email, and remote diagnostic tools.

* Provide 5x8-hour Level 1 customer support.

* Collect customer information, accurately document cases, and create service tickets according to Huawei procedures.

* Provide first-line technical support for PV inverters, residential and commercial energy storage systems, UPS, and related smart energy products.

* Troubleshoot issues related to installation, commissioning, operation, and maintenance.

* Escalate complex or unresolved technical cases to second-level support or R&D teams.

* Follow up with customers to support timely issue resolution.

* Document and analyze technical cases.

* Identify recurring technical problems and contribute to knowledge base articles.

* Assist with product acceptance testing, firmware updates, and remote system configuration when required.

* Provide professional technical guidance to partners, installers, and end users.

* Support compliance with applicable safety standards and maintain high levels of customer satisfaction.

## Required Qualifications

* Proficiency in both Dutch and English.

* Strong phone handling and complaint management skills.

* Ability to communicate clearly and professionally.

* Proven customer support experience with a service-oriented mindset.

* Bachelor’s or Master’s degree in Electrical Engineering, Power Systems, Renewable Energy, or a related technical field.

* Solid computer literacy, including Microsoft Office and web-based applications.

* Eligible to work and live in the Netherlands.

## Preferred Qualifications

* French language proficiency.

* Experience servicing or maintaining PV inverters, battery storage systems, UPS, or power electronics.

* The original job description states a minimum of 2 years of relevant servicing or maintenance experience as preferred.

## Skills & Competencies

* Customer support and service.

* Technical troubleshooting.

* Phone and email communication.

* Complaint management.

* Customer relationship management.

* Technical case documentation.

* Problem-solving and issue analysis.

* Remote diagnostics.

* Knowledge of PV inverters and energy storage systems.

* Knowledge of UPS and power electronics.

* Microsoft Office and web-based applications.

* Professional communication.

* Customer follow-up.

* Safety and compliance awareness.

* Ability to work with partners, installers, and end users.

## Education & Experience

**Education:**

* Bachelor’s or Master’s degree in Electrical Engineering, Power Systems, Renewable Energy, or a related technical field.

**Experience:**

* Proven customer support experience is required.

* Experience servicing or maintaining PV inverters, battery storage, UPS, or power electronics is preferred, with the original JD specifying a minimum of 2 years.

## Work Arrangement & Schedule

* **Work Arrangement:** Remote.

* **Location:** Rijswijk, Netherlands.

* **Employment Type:** Full-time.

* **Level:** Entry level.

* **Weekly Hours:** 5x8-hour Level 1 support schedule.

* **Schedule:** 5x8-hour support coverage.

* **Weekend Requirements:** Not specified in the original job description.

## Compensation & Benefits

The original job description does not provide a specific salary amount but states that the Fresh Graduate Program includes a **competitive salary package**.

Program benefits and development opportunities include:

* Training and workshops during the first 6 months.

* Personal and professional development opportunities.

* Firsthand experience with customer engagement and new technology innovation.

* Challenging and diverse assignments.

* Mentor/Buddy Program.

* Internal networking activities with other fresh graduates after onboarding.

## Compliance / Additional Information

Applicants must be **eligible to work and live in the Netherlands** to be considered for this role.

Huawei is committed to protecting applicant privacy and processes application data in accordance with applicable local data privacy legislation.