Responsibilities

Manage customer inquiries and ensure accurate and timely responses across multiple channels, including Live Chat, WhatsApp, and email in both - Malay and English languages.
Communicate effectively to provide clear, professional, and solution-oriented support.
Handle and resolve complex issues and complaints, ensuring a high level of customer satisfaction.
Collaborate with internal teams to streamline support processes and enhance service quality.
Work closely with the 2nd level support team to escalate and resolve more technical or complex issues efficiently.
Maintain accurate and detailed records of customer interactions to ensure consistency and quality in support services.

Requirements

Benefits

Interview Stages

Customer Support (Fintech, Malay & English Speaker)

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