Customer Support (EN)

Position: Customer Support (English) Employment Type: Full-time Working Arrangement: Hybrid | Rotational shifts Company Overview: We are forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide. You will: Provide customer service to clients via live chat, phone call, and email Keep clients updated on the status of their requests, providing clear and concise communication Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution Ensure compliance with market-specific regulatory requirements Verify documents submitted by clients within specific regions while adhering to regulatory requirements Prepare and interpret reports and documentation Attend company seminars to stay up to date with the company's business functions and roles Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance Collaborate with the BD team to develop business strategies aligned with trends & customer needs Undertake other ad hoc tasks assigned by the manager Requirements: Minimum 2-year experience in Customer Service Experience in a Forex broker or online trading environment is highly preferred Fluent in English, Mandarin is an advantages Customer-focused and dedicated to providing exceptional service Strong ability to communicate effectively Proficient in troubleshooting and multitasking Self-motivated and reliable with a proven track record of meeting and exceeding expectations Can-do attitude and a willingness to learn