Customer Support (live-chat)

Customer Support (live-chat) Hi there! We’re CyberCare—a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide. We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace. What Makes You a Strong Match Fluency in English. Basic know-how of Windows/MacOS. Confidence in multitasking and providing technical support. A calm, customer-first mindset - even under pressure. Positive, proactive, and motivated attitude. Ability to work rotating day and evening shifts full-time. Ability to work remotely from Ivano Frankivsk. What You’ll Do and Learn Support NordVPN customers via live-chat. No phone calls over here! Troubleshoot tech issues and help with billing inquiries. Make customers happy by resolving their concerns. Turn users into fans through top-notch support. Bring empathy, patience, and a positive vibe to every interaction. The Perks of Joining Us Smooth start in tech with onboarding & mentorship. Office in Cyber City + option to work from home twice a week (after probation period). Health insurance, free in-house 24/7 gym & workout sessions. Kitchen full of snacks & bakery goods on Fridays. Various internal and online training, books - everything you need to reach your full potential. Clear growth path - move inside of CyberCare or Tesonet. Compensation: Salary from $929/month (plus performance bonus up to $265 /month) + annual salary reviews.