Customer Support Manager

Customer Support Manager (Remote) Hours: 3pm - 11pm SA time About the Role We are seeking a proactive and customer-focused Account Manager to build and maintain strong client relationships while ensuring an exceptional customer experience. In this role, you will serve as the primary point of contact for a portfolio of clients, providing proactive support, resolving issues, and identifying opportunities to help clients maximize the value of our services. The ideal candidate is highly organized, tech-savvy, an excellent communicator, and able to manage multiple client accounts in a fast-paced environment. Key Responsibilities Manage and grow relationships with an assigned portfolio of client accounts. Serve as the primary point of contact for client inquiries and support. Build trusted relationships with key stakeholders and decision-makers. Conduct regular client check-ins to identify needs, address concerns, and provide proactive solutions. Collaborate with internal teams to ensure client requests and projects are completed successfully. Maintain accurate client records, account notes, and activity within CRM systems. Monitor account health and ensure timely follow-up until issues are fully resolved. Identify opportunities for account growth, renewals, and additional services. Manage multiple client interactions while maintaining excellent attention to detail. Deliver outstanding customer service with a client-first approach. Requirements Minimum 1 year of experience in Account Management, Customer Success, Customer Service, or a related client-facing role. Excellent verbal and written English communication skills. Strong relationship-building and interpersonal skills. Highly organized with exceptional time management and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Strong problem-solving skills with a proactive mindset. Tech-savvy with the ability to learn new software quickly. Experience working with multiple CRM systems (such as Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, Pipedrive, or similar). Proficient in Microsoft Office and Google Workspace. Experience in an MSP, technology, SaaS, or professional services environment is advantageous. What We're Looking For Professional and client-focused attitude. Self-motivated with the ability to work independently. Strong follow-through and accountability. Positive team player who enjoys collaborating across departments. Passion for delivering exceptional customer experiences.