Project Manager Support & Data Analyst

At EyeCarePro, we are the leading digital marketing agency dedicated to helping eye care practices grow through innovative, data-driven strategies. Our team leverages advanced SaaS platforms, proprietary systems, and AI-driven tools to deliver measurable results and continuously improve how we serve our clients. This role is responsible for supporting day-to-day platform operations, ensuring data accuracy, assisting with client support, maintaining the support backlog, and helping deliver an excellent client experience. Working closely with the Product Manager, this position plays a key role in supporting Project UP's continued growth by ensuring client requests are handled efficiently, reporting data is accurate, and platform administration is completed to a high standard. Key Responsibilities Provide first-line support for Project UP client tickets, ensuring an initial response within one business day. Perform first-pass data validation and report quality assurance, including verifying practice figures before client meetings. Complete day-to-day platform administration, including user setup, client configuration, EHR and product mapping, and onboarding activities. Attend client meetings and internal data review sessions, capturing meeting notes, action items, and following up where required. Monitor and maintain the Project UP support backlog, ensuring tickets are prioritised and actioned appropriately. Escalate complex technical issues, data concerns, integration decisions, and product enhancement requests to the Product Manager. Support reporting and business intelligence activities by maintaining accurate data and dashboards. Assist with documenting processes, maintaining operational records, and identifying opportunities to improve workflows. Work collaboratively with internal teams to support ongoing product improvements and client success. Required Skills & Qualifications Experience working with reporting data and business intelligence tools such as Power BI. Experience performing data validation, reconciliation, or quality assurance. Strong administrative, organisational, and time management skills. Excellent written and verbal communication skills. Ability to manage multiple priorities in a fast-paced environment. Comfortable learning new software platforms and business systems. Relevant tertiary qualification (such as BCom Business Management or similar), completed or currently in progress. Preferred Skills Experience using Freshdesk, Asana, or similar support and project management platforms. Exposure to SQL or reporting databases. Experience with SaaS platforms, onboarding, or platform administration. Experience working with EHR systems or healthcare technology is advantageous. Data analytics or business intelligence certification is beneficial but not required. Experience 3–5 years' experience in administration, operations, data analysis, project coordination, client support, or a similar role. Work Requirements 100% Remote (Work from anywhere) Must have: Personal computer and essential equipment Reliable high-speed internet Quiet, professional work environment Load-shedding backup (if applicable) Perks & Benefits Competitive salary and paid time off Fully remote, flexible work culture Professional development and training opportunities Collaborative, supportive marketing and sales team Be part of a fast-growing, mission-driven company How to Apply To apply, please submit your resume along with responses to our short set of screening questions. Note: If you do not hear from us within two weeks, please consider your application unsuccessful.