Customer Support (non-technical)

In this role, you will: Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries) Work with our logistics and fulfillment team to resolve order/shipping issues Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs Create how-tos, guides, wikis, knowledge base, etc for recurring questions We hope you: Have great written communication skills Like talking to users and are willing to constantly do so without external encouragement Are able to empathize with users, and genuinely care about their problems — we can’t exist without them