CUSTOMER SERVICE EXECUTIVE
We are a global Financial Group with a strong presence in multiple countries around the world. As part of our continued growth, we are now expanding our operations into the Vietnam & International market.
We are looking for a Customer Service (Staff level) who have professional English to work on-site in Vietnam, supporting customers in Vietnam and international.
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KEY RESPONSIBILITIES
- Respond to customer inquiries and requests promptly and courteously, maintaining a positive and helpful attitude at all times.
- Provide accurate information and assistance related to our products and services, resolving customer concerns effectively.
- Assist customers in navigating our platform, troubleshooting issues, and guiding them through various processes.
- Document all customer interactions and maintain comprehensive records in our CRM system.
- Collaborate with other team members and departments to escalate and resolve complex issues.
- Identify recurring customer issues and proactively work towards improving our support processes.
- Follow up with customers to ensure their issues are fully resolved and to gather feedback on their support experience.
- Stay up-to-date with product knowledge and updates to provide the most accurate and relevant information to customers.
*Requirements:
- Open for freshers or candidates who have experiences in a customer support role;
- Excellent communication skills, both written and verbal, with a strong command of Vietnamese and English language.
- Empathy and the ability to actively listen to customer concerns, showing genuine care and understanding.
- Quick problem-solving skills and the ability to think on your feet in high-pressure situations.
- Flexibility to work in rotating shifts, including day shift and swing shift, as required.
- A team player with a positive attitude and willingness to collaborate with colleagues.
*Working days: 5 days/week
Day shift: 8.30am - 5.30pm (office working - 2 weeks)
Night shift: 5.00pm - 2.00am (work from home - 2 weeks)
Weekly off/Holidays working: assigned by Leader (if have any)
*Salary range: from USD400 – USD500
Night shift allowance ~ USD150/month (~ 10days/month)
Weekly off allowance - ~USD15/day shift & USD30/night shift
Performance incentive ~ USD100+ (monthly)
Annual leave, Sick Leave, Birthday Leave, Yearly Bonus