Customer Support Operator

Customer Support Operator At Forward , we connect visionary iGaming companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions, we build partnerships that elevate careers and drive innovation forward. What you'll do Provide customer support via live chat, instant messengers, and email, ensuring timely and accurate assistance Handle customer requests and issues with a strong focus on service quality and user experience Learn and confidently apply product knowledge, internal procedures, and support guidelines in daily work Collaborate with internal teams to resolve customer cases and operational issues Maintain a professional and customer-centric approach in all interactions Be ready to work night shifts as part of a rotating schedule What you'll bring At least 6 months of experience in a customer support role Strong written communication skills with attention to clarity and tone Language proficiency: Russian — fluent Customer-oriented mindset with a high level of empathy and stress resilience Responsibility, accuracy, and the ability to stay focused in a dynamic environment Confident basic computer skills and the ability to quickly adapt to new systems A personal laptop with at least 16 GB of RAM, which you'll use for your work Division Forward Locations Baku, Azerbaijan Remote status Fully Remote Employment type Full-time Function Customer Service