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Customer Support Operator with Arabic and English

QuadcodeCustomer Support
Hiring from
Morocco, Tunisia
Work type
Remote
Posted
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About the Team
We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

Currently we are seeking a dynamic and customer-focused individual to join our team as a Customer SupportOperator. As a Customer Support Operator, you will play a crucial role in supporting customer inquiries.
Working schedule: Monday-Friday, 8 - 16:30 (GMT+3).

Tasks:

  • Answer customer inquiries via live chats and emails (no calls);
  • Provide accurate information about the products of the company;
  • Resolve cases in timely and professional manner;
  • Achieve quality and productivity targets set by the manager;
  • Perform other ad hoc tasks assigned by the manager.

    • Requirements:

  • Fluency in Arabic, French, and English languages both written and verbal;
  • Previous experience on a similar position would be considerate as an advantage;
  • Customer focus personality;
  • Great communication and analytical skills.

    • We offer:

  • Remote work model;
  • Competitive remuneration;
  • Professional courses: from Coursera to Harvard;
  • Friendly, enjoyable and positive environment.
    • Only applications submitted in English will be considered.
    As a part of the Quadcode team, you'll become a vital player in our mission to empower traders and drive financial success. Join us today and be a part of a community that values talent, innovation, and dedication.
    Your journey to financial achievement starts here with Quadcode!
    Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

    With a team of 500+ creative and tech-driven people across the globe, Quadcode is the place where ideas turn into impact, where every project is a chance to grow, innovate, and make your mark.
    Join us today, and let's shape the future of fintech together!
    Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

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