Want to contribute to unique projects to build the Open Cloud together? Let's go! At OVHcloud, we are driven by the same desire: to build the future together and champion the freedom to innovate. ► Discover the major player in Open and Responsible Cloud DETAILS Permanent contract Customer Services Hybrid Hybrid YOUR JOB Customer Support Representative Polish/English and German/Italian Within your #OneTeam - you will work in an IT company – a leading European cloud and hosting provider with a global presence - you will learn about our services - you will develop your soft skills - you will learn to look for and provide solutions to customers Your main responsibilities - to be the first point of contact for customers from different countries worldwide - to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues - to participate in defined projects and missions - to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support. Your future impact In 6 months, you will have accomplished - becoming independent in recognizing and troubleshooting most standard issues brought by customers - understanding the company product portfolio and related customer needs And in 1 year, you will have mastered - providing nuanced and complex resolutions to our customers - start developing technical skills in our dedicated training programs Skills required : - Fluent Polish, English and German/Italian - Readiness to work on shifts (business hours are Monday to Friday, 8AM – 6PM in 8 hour shifts) - Great communication skills - Independence and curiosity in searching for solutions - Oriented towards great customer service - Ability to manage priorities - Ability to work efficiently within a team - Willingness to work with new technologies and to develop That's a plus : - if you have experience in similar position: Help Desk, Service Desk in an IT environment This is on-site first and then hybrid position based in Wrocław. #Benefits Nationale Nederlanden life insurance Edenred lunch card Luxmed private health care Multisport card Public transport refund Pension Plan (PPPE) Ask Henry concierge EMA – psychological support Employee referral program Additional 4 days off Global Incentive Plan Kudos seniority bonus Hybrid working mode Funding for remote working Glasses refund Social Fund: holiday allowance, sport and culture card, gift cards, emergency allowance . RECRUITMENT PROCESS 1. Meeting with our Talent Acquisition Specialist: Maja 2. Interview with the Manager: Alicja 3. Assessment (if relevant) 4. Meeting with a Peer, Team Member, or Director 5. Final debrief, Feedback & Decision OUR BENEFITS & PERKS ✔︎ A Hybrid Remote Work Policy ✔︎ An Employee Shareholding Plan ✔︎ A Service Recognition Program ✔︎ Subsidies for Holiday and Sports Activities ✔︎ On-site Nursery/Daycare (depending on location) Plus: ✔︎ Multicultural Teams ✔︎ Well-Equipped Modern Workspaces ✔︎ An Online Learning and Certification Platform ✔︎ Digital Medical and Social Support Services for you and your family JOIN THE OVHCLOUD JOURNEY OVHcloud values and supports the diversity of the people we hire. For us, Diversity means fostering a workplace where individual differences are recognized, appreciated, and respected, allowing everyone to develop their full potential and strengths. Be free to be yourself! IA IN OUR DNA Artificial Intelligence is reinventing our business every day. Join us to explore its immense possibilities and co-build the future! SUSTAINABILITY AT OVHCLOUD: A DEEP COMMITMENT ► Explore our commitments that make the difference REALIZE YOUR POTENTIAL! We know that women sometimes hesitate to apply if they don't meet 100% of the criteria in a job description. We want to be clear: our job descriptions are guidelines, not barriers. We look forward to receiving your application Cette offre ne répond pas tout à fait à vos attentes ? Candidatez malgré tout ! C'est l'occasion de partager votre profil avec nos recruteurs, vous faire remarquer et peut-être recontacter pour une autre opportunité. Did this offer not quite meet your expectations? Submit a spontaneous application on our candidate portal to join one of our teams! It's a great opportunity to share your profile with our recruiters, get noticed, and potentially be contacted for a different opportunity. Want to contribute to unique projects to build the Open Cloud together? Let's go! At OVHcloud, we are driven by the same desire: to build the future together and champion the freedom to innovate. ► Discover the major player in Open and Responsible Cloud YOUR JOB Customer Support Representative Polish/English and German/Italian Within your #OneTeam - you will work in an IT company – a leading European cloud and hosting provider with a global presence - you will learn about our services - you will develop your soft skills - you will learn to look for and provide solutions to customers Your main responsibilities - to be the first point of contact for customers from different countries worldwide - to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues - to participate in defined projects and missions - to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support. Your future impact In 6 months, you will have accomplished - becoming independent in recognizing and troubleshooting most standard issues brought by customers - understanding the company product portfolio and related customer needs And in 1 year, you will have mastered - providing nuanced and complex resolutions to our customers - start developing technical skills in our dedicated training programs Skills required : - Fluent Polish, English and German/Italian - Readiness to work on shifts (business hours are Monday to Friday, 8AM – 6PM in 8 hour shifts) - Great communication skills - Independence and curiosity in searching for solutions - Oriented towards great customer service - Ability to manage priorities - Ability to work efficiently within a team - Willingness to work with new technologies and to develop That's a plus : - if you have experience in similar position: Help Desk, Service Desk in an IT environment This is on-site first and then hybrid position based in Wrocław. #Benefits Nationale Nederlanden life insurance Edenred lunch card Luxmed private health care Multisport card Public transport refund Pension Plan (PPPE) Ask Henry concierge EMA – psychological support Employee referral program Additional 4 days off Global Incentive Plan Kudos seniority bonus Hybrid working mode Funding for remote working Glasses refund Social Fund: holiday allowance, sport and culture card, gift cards, emergency allowance . Cette offre ne répond pas tout à fait à vos attentes ? Candidatez malgré tout ! C'est l'occasion de partager votre profil avec nos recruteurs, vous faire remarquer et peut-être recontacter pour une autre opportunité. Did this offer not quite meet your expectations? Submit a spontaneous application on our candidate portal to join one of our teams! It's a great opportunity to share your profile with our recruiters, get noticed, and potentially be contacted for a different opportunity.