We’re Hiring: Customer Support Rep (Fully Remote)
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A rare opportunity to learn, grow, and help power one of the fastest-growing home brands
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Hi! I’m Lawrence, founder of JazzUpCo - a fast-growing home and dining brand redefining modern tableware and lifestyle across the US. We are now expanding globally, and only just getting started.
Our vision is simple - when people think of beautifully designed, high-quality flatware and homeware, we want them to think of JazzUpCo.
We’ve served over 100,000+ customers and we’re growing fast - which means we’re now looking for someone thoughtful, reliable, and eager to grow, to support our operations and customer experience.
You’ll be part of the engine that keeps our day-to-day running smoothly - supporting our customers, organizing backend operations, and helping us improve how we work as we scale.
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Your Role
You’ll with your team lead, and our customers. Your job is to make sure every customer experience is a smooth one - and that our backend operations stay organized as we grow.
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What You’ll Do
- Respond to customer inquiries via email, social, and chat platforms (we use Gorgias)
- Resolve issues with care and empathy, ensuring customers feel heard and helped
- Coordinate with warehouse and logistics partners to ensure smooth order fulfillment and tracking
- Monitor reviews, identify trends in feedback, and suggest improvements to our systems
- Support daily operations tasks - tracking returns, updating records, and keeping things organized
- Collaborate with the team to improve our SOPs and backend workflows
- Be the voice of the customer - bringing feedback to the team to help us improve
You don’t need to have all the answers - we’ll teach you the tools and systems. What we care about is your attitude: someone eager to learn, grow, and contribute ideas along the way.
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Who We’re Looking For
- Empathetic & Patient Communicator: You write and speak with warmth and clarity, and genuinely care about helping people.
- Reliable & Detail-Oriented: You keep things organized, catch the little things, and follow through consistently.
- Tech-Savvy & Process-Oriented: You enjoy systems, tools (Notion, Slack, Gorgias etc.), and figuring things out when things aren’t working.
- Eager to Grow: This is a full-time employee role - not a freelance or part-time gig. We’re looking for someone fully committed to growing with us long-term. You won’t be juggling other jobs. Instead, you’ll be part of the team, learning across different areas of the business, gaining new skills, and building something meaningful together.
- Team Player: You work well with others, ask good questions, and love contributing to a positive team vibe.
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Why Work With Us
- 100% remote, full-time role with paid time off and other benefits
- Learn directly from the founder and team lead with hands-on mentorship
- Join a high-growth brand where your work actually matters - no layers, no red tape
- Be part of a team that values excellence, growth, and fulfillment
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Our Culture
Skills
We believe culture fit is key. Skills can be trained, but the right mindset, attitude, and shared values are what make the magic happen here. Our culture is built around 3 pillars:
E — Excel
If we’re going to do something, we do it with care and pride.
F — Fulfilment
We find meaning in the work we do - and how we do it.
G — Growth
We believe everything can be learned. And we’re committed to growing together, day by day.
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The Journey Ahead
Step 1: Apply - Tell us about yourself through the application form: forms.gle/xtq97FU5iZNyV9258
Step 2: Interview - If shortlisted, we’ll get to know you and see if it’s a good fit for both sides.
Step 3: Trial Task - A short task to see how you approach real situations.
Step 4: Offer & Onboarding - If it’s a match, we’ll kick off with a 60-day onboarding and probation period to get you trained up and integrated into the team.
At the end of this onboarding and probation phase, if we’re aligned and excited to move forward together, your position will be confirmed as a full-time team member - with continued mentorship, support, and a clear path for growth ahead.
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Ready to be part of something exciting?
Apply now - we can’t wait to meet you!