Customer Support Representative ( 1-French & 1-German Speaking)

Blys is looking for a motivated and customer-focused Customer Support Representative who is fluent in French and/or German to join our growing team. If you enjoy helping customers, solving problems, and creating great service experiences, we'd love to hear from you. 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 Respond to customer inquiries via chat, email, and/or phone in a professional and friendly manner Support French and/or German-speaking customers with bookings, questions, and issue resolution Provide accurate information about Blys services, policies, and processes Coordinate with internal teams to resolve customer concerns efficiently Maintain clear records of customer interactions and follow-ups Ensure a positive customer experience at every touchpoint Fluency in French or German is required; native-level proficiency is preferred Good English communication skills Previous experience in customer support, hospitality, call centre, or client service is preferred Strong problem-solving and communication skills Patient, empathetic, and professional attitude Ability to work independently and manage customer conversations effectively Candidates based in Nepal are preferred Opportunity to work with an international customer base Supportive and collaborative team environment Growth opportunities within customer experience and operations Remote-friendly work setup, depending on business needs Competitive salary package