Customer Support Representative

About the job

Join the Leader of SaaS Solutions for the Rental Industry!

At HQ Rental Software (HQRS), we’re at the forefront of innovation, providing cutting-edge Software-as-a-Service (SaaS) solutions to rental companies worldwide. With over 1,300 businesses relying on our platform, HQRS is the highest-rated car rental solution globally, celebrated for our innovation, flexibility, and unwavering commitment to empowering smaller companies to operate like streamlined enterprises. Our mission is to transform how rental companies do business and help them thrive

We are hiring talented Software Support Agents to join our remote team. If you're excited to be part of a winning team, HQRS is a great place to grow your career.

Key Responsibilities:

Support Operations and Client Solutions

• Advanced Ticket Resolution: Solve complex support tickets efficiently using Zendesk, ensuring client satisfaction.
• Configuration Expertise: Configure client Rental Agreements using HTML and CSS to meet specific requirements.
• Zendesk Management: Create and maintain macros, triggers, and automation in Zendesk to enhance workflow efficiency.

Customer-Centric Collaboration

• Feedback Loop: Deliver customer insights and feedback to the development team, driving product improvements.
• CRM Management: Maintain an organized CRM and execute daily planning to ensure seamless operations.

Goal-Oriented Leadership

• Target Achievement: Set and achieve short and long-term goals while maintaining a focus on excellence.
• Inspiration and Drive: Lead by example within the support department, proving that even the impossible can be achieved.

Qualifications:

• Educational Background: Bachelor’s degree with at least two years of experience in IT, ideally in a SaaS or tech environment.
• Goal-Oriented: Thrive in a fast-paced, target-driven environment, consistently achieving and exceeding objectives.
• Technical Proficiency: Tech-savvy with a passion for software solutions and their impact on business growth.
• Proven Excellence: Demonstrated success as a top performer in previous roles, with a track record of delivering results.
• Language Skills: High proficiency in English (C1 or above preferred, but B2 acceptable with strong technical expertise).
• Industry Knowledge: Experience in SaaS or Internet industries is a significant advantage, though not mandatory.
• Growth Mindset: Passionate about continuous learning and personal development in dynamic, fast-paced environments.

Benefits:

• Remote Work Flexibility: Enjoy the comfort and convenience of working from home in a fully remote position.
• Generous Paid Time Off: Benefit from 24 days of Paid Time Off annually.
• Professional Development: Access in-house training programs to enhance your skills and advance your career.
• Health & Wellness: Health insurance coverage after three months of employment.

Join us at HQRS and be part of a team that’s redefining the rental industry. Submit your CV in English today!HQRS is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We welcome applicants from all backgrounds and experiences.