Customer Support Representative

Join a Growing Healthcare Technology Platform!

Our client is a U.S.-based healthcare technology platform focused on improving staffing and workforce management for post-acute care facilities. The platform connects qualified caregivers and nurses with senior care and medical facilities that need additional staff on a per-shift basis, while helping healthcare professionals find flexible work opportunities and better manage their schedules.

By leveraging technology to simplify staffing and workforce coordination, the company is helping transform the way post-acute care facilities access qualified professionals while reducing staffing costs and improving operational efficiency.

About The Role

As a Customer Support Representative, you will be responsible for providing an excellent experience to caregivers using the platform. You will serve as a key point of contact, helping users navigate the platform, resolve issues, and successfully connect with available work opportunities.

Your responsibilities will include, but are not limited to:

• Provide excellent customer service to U.S.-based caregivers through phone, chat, and other established communication channels
• Recruit and engage U.S.-based caregivers to join and actively use the platform
• Encourage caregivers to review and apply for available shifts
• Answer questions and resolve issues related to the platform, shifts, accounts, and general user experience
• Maintain accurate records of user interactions, inquiries, complaints, comments, and resolutions
• Follow up proactively on inquiries or issues that require additional information or action until they are fully resolved
• Identify and report technical, access, or platform-related issues to the appropriate team
• Help ensure a smooth and positive experience for caregivers throughout their use of the platform
  
  

Requirements

• Mastery of English proficiency (reading, writing, and speaking) is required
• Ability to problem solve if not given much direction
• One or two years of increasingly responsible clerical/customer service experience
• Some limited US based travel may be required
• Just in case it is necessary, you must have the ability to take some calls from home or remote locations at non-traditional work hours
• Full availability is required, work schedules are based on client and business need.
  
  

Benefits

Why Join MezTal?

At Meztal, we prioritize innovation, collaboration, and personal growth. You'll have the opportunity to work on meaningful projects, be part of a supportive team, and enjoy a culture that values work-life balance and professional development.

• Christmas Bonus: 30 days, to be paid in December
• Major Medical Expense Insurance: Coverage up to $25,000,000.00 MXN
• Dental Insurance: Always smile with confidence!
• Life Insurance: (Death and MXN Disability)
• Vacation Days: 12 vacation days in accordance with Federal Labor Law + Floating Holidays: 3 floating holidays in addition to the 7 official holidays in Mexico
• Cell Phone Reimbursement & Transportation Subsidy.
• Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.
• Multicultural Exposure: Work with operations within Mexico and the United States
• MezTal Internal Events: Strike a healthy balance between your professional and personal goals
• Exclusive Discounts: Benefits with different companies for being part of MezTal
• Academic Agreements: Access to national universities and language schools