Customer Support Representative

Customer Support Representative

BIZ Courier & Logistics S.A.

Department: Customer Support

Employment Type: Full-time

Location: Greece

Target Start Date: ASAP

Reporting to: Customer Success (CX) Director

Gross Annual Salary Range: €16,000–€18,000

Join Our E-Commerce Logistics Team

BIZ Courier & Logistics S.A. is looking for a dedicated and customer-focused Customer Support Agent to join our growing team.

The ideal candidate will have excellent communication skills, enjoy solving problems and remain calm and professional when managing demanding or challenging customer interactions.

About Us

BIZ Courier & Logistics S.A. provides integrated e-commerce logistics, fulfillment and delivery services to businesses across Greece and Europe.

Through our European network of warehouses, trusted logistics partnerships and dedicated delivery fleet in Greece, we support businesses in managing their shipping and fulfillment operations efficiently.

Our technology and automated tools provide businesses with real-time visibility and greater control throughout the shipping process. Our goal is to simplify e-commerce logistics and ensure that every product reaches the right place at the right time.

Key Responsibilities

• Respond to customer enquiries through written and verbal communication channels.
• Provide accurate, timely and professional support.
• Investigate customer issues and coordinate with the relevant internal departments to resolve them.
• Manage complaints and challenging interactions calmly and effectively.
• Keep customers informed about the progress and resolution of their requests.
• Maintain accurate customer and case information within the company’s systems.
• Contribute to a consistently high level of customer satisfaction.

Required Skills

• Excellent interpersonal and communication skills.
• Polite, confident and professional communication style.
• Strong customer-first mindset.
• Ability to de-escalate customer complaints and difficult situations.
• Ability to manage challenging customer interactions calmly and effectively.
• Strong verbal and written communication skills in English.
• Strong organisational skills and attention to detail.
• Ability to work effectively as part of a team.

Preferred Qualifications

• Previous experience in a Customer Support role, particularly in written customer communication.
• Experience working with ERP systems will be considered a strong advantage.
• Knowledge of additional foreign languages will be considered an advantage.
• Prior work experience with Courier, Logistics or Shipping businesses will be considered.
• Intermediate to advanced Microsoft Excel skills, including formulas, PivotTables and data analysis.

Training Period

On-site attendance is mandatory for a minimum period of two months.

Post-Training Period

Following the completion of the training period, there is the option of a hybrid working model, depending on the employee's performance and the company's operational requirements. This will be evaluated after the initial on-site training period on a case-by-case basis.

Interested candidates are invited to submit their CV through LinkedIn.

Join BIZ Courier & Logistics S.A. and become part of a team committed to delivering reliable logistics solutions and an outstanding customer experience.