Customer Support Representative (French Speaker) - Maternity Cover

The primary function of this role is to provide commercial support for a portfolio of customers within project business. The role is responsible for interfacing with customers and internal stakeholders via email, phone, chat, and case management tools.

Key Responsibilities

• Handle customer and internal inquiries via phone, chat, and email.
• Manage orders, including order entry, price verification, and order clearing in compliance with Eaton policies.
• Handle customer complaints and ensure timely resolution.
• Coordinate deliveries and billing activities across multiple product lines, ensuring proper sequencing of project orders to meet customer project requirements.
• Perform a variety of pre-sales and post-sales service functions.
• Support sales teams across EMEA and external customers with:
  • Product and service order fulfillment
  • End-to-end order status management
  • Repair and calibration requests
  • Product changes and returns
  • Accounts receivable collections
  • Invoicing requirements
  • Contract administration and lease administration
• Resolve customer and operational issues by applying established policies, procedures, and best practices.
• Collaborate proactively across internal networks and multiple product lines to ensure customer satisfaction.
• Foster an environment that promotes Eaton's goals and values, supports continuous improvement, and builds strong customer relationships.

Qualifications

• Bachelor's degree (BSc/BA).
• 1-3 years of experience in Customer Support or a related field.
• English language proficiency at a minimum B2 level.
• French language proficiency at a minimum B1 level (mandatory).
• Local/Native language capabilities according to the team's scope.

Skills & Competencies

• Basic MS Office knowledge.
• SAP, Oracle, or any Case Management Tool knowledge is an advantage.
• Strong written and verbal communication skills.
• Customer service-oriented mindset.
• Strong attention to detail.
• Excellent organizational skills and punctuality.
• Problem-solving mindset.
• Ability to work effectively in a fast-paced, customer-focused environment.

What We Offer

• Wide Range of Employee Benefits: Hybrid work model, annual bonus, cafeteria, private medical insurance, life insurance, eye-glass refund, AYCM partnership, and Eaton's internal reward system (E-Stars).
• Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing.
• Family Friendly Environment: Policies and practices that support work-life balance.
• Talent Management & Career Development: Strong focus on internal mobility, continuous learning, and peer coaching.
• Dog-Friendly Office: Bring your furry friend to work.
• Dedicated Spaces: Family room, multi-prayer room, stretching room, and chill room for your comfort and convenience.
• Company Yoga Sessions: Regular yoga sessions to help you stay fit and relaxed.
• Social Responsibility: Be part of an organization committed to making a positive impact on society and the environment.
• Employee Appreciation Day: Celebrating and recognizing employees' hard work and contributions.