Customer Support Representative (German Desk)

Customer Support Representative (German Desk) If helping people in German feels natural, you’re in the right place. Join our Support team and make every customer’s day better! Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund. EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%. Our statement: We’re against war and unjustified aggression, We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support, We provided the team with charging stations, We continue to work together for the future of Ukraine. We are currently seeking a Сustomer Support Specialist for the German Desk . Working schedule: 8:30 - 18:00 CET Mon-Thu 8.30 - 17.30 CET Fri Your future responsibilities include: Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests; Processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling; Coordinating with suppliers to address delivery delays; Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data. Needed experience & skills: You have proficiency in the German language (B2-C1) You have proficiency in the English language B2. You have at least 1 year of support experience; You possess excellent communication skills: able to handle customer complaints politely, professionally, and in a timely manner; You can work independently as well as within different teams; You are attentive, persistent, and solution-oriented; You have a strong work ethic and quickly adapt to changes in a dynamic business environment. Work with EverHelp is about: 20+ vacation days and 10 paid sick leaves; Ability to work fully remotely, A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level, Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past. Department Support Department Role Customer Support Representative (German) Remote status Fully Remote