Fluent in Spanish and French writing and speaking (C1 - C2)
English B2
It is a freelance, remote, and full-time position.
Working Schedule:
Monday to Friday, 8am to 5pm CET
Training: $100 training bonus - paid after successful probation
Probation period: 2 months
At Mindy support you have great opportunity to get:
- Experience in the international company working with people around the globe.
- Compensation for trial period 2 months. $1000/month. After trial $1000/month plus up to $300 KPI bonus, there is also a loyalty bonus system.
- Training will be provided by the company and the client.
- 20 paid days of vacations, 10 paid days sick leaves per year.
- Management's attention, support and motivation.
Responsibilities:
-Provide customer support via calls, emails, chats;
-Manage social media messages;
-Answer general and order-related questions;
-Handle customer complaints and provide appropriate resolutions;
-Escalate complex issues to the technical department;
-Report to senior management on customers' feedback, complaints, quality, etc.
-Perform other related CS tasks.
You are the perfect candidate if:
- Previous Customer Support experience
- Problem solver, hard-working, team player, strong motivation
- Fluent in Spanish and French writing and speaking (C1 - C2)
- English B2
- CRM Genesis, Zendesk or any other
- G Suite knowledge
- Committed
- Decent
- Can work under stress
- Good communicator and team player
Tech Requirements:
50+MB speed, RAM 8+, Windows 10+
Mindy-Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support. We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.
We will be glad to welcome you to our team. Grow your career with Mindy support!