Customer Support Specialist

Customer Support Specialist Parimatch is a global #1 Crypto Sportsbook and Casino company with over 30+ years in betting and gaming industry. We create digital experiences where sports, technology, and crypto meet, focusing on fast transactions, high limits, and premium user experience. With 4,000+ professionals and operations across 15+ countries, Parimatch is a global ecosystem driven by product innovation, advanced technology and customer experience. In this role you will: Provide timely, high-quality customer service via chat, email, and ticketing systems in Korean; Assist players with inquiries related to gameplay, account issues, technical support, and payment concerns; Troubleshoot and resolve issues in collaboration with cross-functional teams, including product and technical support teams; Identify and escalate critical issues to ensure quick resolution; Contribute to the creation and improvement of FAQs, support materials, and player guides in Korean; Gather and share feedback from players to help improve overall player experience and product development; Stay up-to-date with the latest game updates, patches, and events to assist players effectively; Maintain a deep understanding of company policies, game mechanics, and support processes. Skills you’ll need to bring: Fluency in Korean with strong written and verbal communication skills, enabling you to provide clear and professional support via chat, email, and ticketing systems; Fluency in the Ukrainian and Russian languages; Customer-centric mindset with the ability to deliver timely, high-quality service and handle a wide range of player inquiries; Solid problem-solving and troubleshooting skills, with the ability to resolve gameplay, account, technical, and payment-related issues; Experience working with cross-functional teams (e.g., Product, Tech Support), ensuring smooth collaboration and efficient issue resolution; Strong attention to detail and ability to identify, prioritize, and escalate critical issues when necessary; Ability to create and maintain clear, helpful documentation such as FAQs, guides, and support materials in Korean; Analytical mindset to gather, interpret, and share player feedback for continuous product and experience improvement. We care about you: Vacation: Reset. Recharge. Come back stronger. Sick Leave Allowance: Health is power. We designed the system to support you. Benefits Model: Your budget, your rules – spend it where it counts. Day one, it’s yours. No waiting, no barriers. Training Balance: Learn fast. Grow faster. Upskill, stay ahead, and keep your edge sharp. Team Building: Stronger together. We connect, compete, and celebrate – great teams don’t happen by accident. Generation Program : Focused on boosting the potential of children within our families. Work & Fun Balance: Driven at work, alive beyond it. Events, surprises, and shared moments keep our spirit high and our energy unstoppable. Taking care of our people is an integral part of Parimatch shared values, ensuring a supportive and positive workplace culture. Division Parimatch Locations Seoul Remote status Fully Remote Employment type Full-time Function Customer Service