Customer Support Specialist

We're hiring on behalf of a Haystack partner!

The Role

• Independently perform quality-assured adjustments, updates, and new installations of laboratory software solutions.

• Analyze customer requirements and implement them into sustainable and maintainable solutions.

• Independently coordinate projects, including scheduling and stakeholder alignment.

• Meticulously document all steps to ensure quality, transparency, and successful knowledge transfer.

• Collaborate closely with product management and development to resolve customer issues and drive continuous software improvement.

What You'll Need

• Completed vocational training in a medical or IT field, ideally with experience in clinical processes or laboratory environments.

• Technical understanding and experience with healthcare software solutions.

• Strong analytical and communication skills.

• Customer and service-oriented with a collaborative team spirit.

• Very good German and good English language skills, both written and spoken.

What's On Offer

• Competitive salary

• Flexible hybrid work model with remote and on-site days.

• Opportunities for professional development and further training.

• Access to corporate benefits and wellness programs.

Apply via Haystack today!