Technical Support & Diagnostic Specialist (m/f/d)

Technical Support & Diagnostic Specialist (m/f/d) Garage Support Representative | automotive mechatronics technician | automotive mechanic | automotive master technician | German (B2+) Skills | office work | home office Submit Resume TecAlliance interconnects entirely global automotive aftermarket data and knowledge from order to invoice. Over 900+ colleagues work relentlessly globally together in 140 countries and counting. We are owned by 34 automotive companies like Bosch, Continental, Rheinmetall, or ZF and proudly connect all data for them. Become a colleague (m/w/d) today and continue our history of being a single source of truth data provider for the automotive aftermarket for the past 25 years. Do you love vehicles and are ready to bring your technical skills into the office? Then you are exactly who we´re looking for! We are seeking an experienced Technical Support & Diagnostic Specialist (m/f/d) who wants to take their expertise from the workshop into an exciting new direction and to take the next step in their career. Use your expertise and become a part of our team, where each colleague shares an automotive background, whether as a mechanic, mechatronics expert, or in other specialized fields, covering various vehicle manufacturers. The tasks are diverse - beyond core responsibilities, you'll also have the opportunity to collaborate with colleagues from different departments, adding even more variety to your daily work routine. TecAlliance connects data and knowledge across the global automotive aftermarket, from ordering to invoicing. More than 900 colleagues work tirelessly together in over 140 countries worldwide. We are owned by 34 automotive companies, including Bosch, Continental, Rheinmetall, and ZF, and we are proud to connect all of their data. Join our team today and help continue our 25-year success story as the “Single Source of Truth” data provider in the automotive aftermarket. Do you love vehicles and want to bring your technical diagnostic skills into an office environment? Then you are exactly the person we are looking for! We are seeking an experienced Technical Support & Diagnostic Specialist (m/f/d) in the Automotive Aftermarket who wants to apply their workshop expertise in an exciting new direction and take the next step in their career. Bring your know-how and become part of our team, where every colleague has an automotive background, whether as a mechanic, automotive mechatronics technician, or in another specialized area with various vehicle manufacturers. The role is diverse, and beyond your core responsibilities, you will have the opportunity to collaborate with colleagues from different departments, adding even more variety to your daily work. This is a full-time position with a workload of 40 hours per week. Your Mission You combine technical diagnostic expertise with professional knowledge transfer. Your goal is not only to support workshops with current challenges but also to enable them to carry out diagnostics efficiently and independently in the long term. Your Responsibilities Provide technical support to workshops via phone, email, and ticketing system Advise on diagnostic and repair issues for passenger cars and commercial vehicles from various manufacturers Independently analyze and resolve technical problems Document inquiries and solutions within the ticketing system Work closely with internal specialist departments and share technical knowledge Conduct and help design practical internal technical training courses and workshops Continuously expand your knowledge of new vehicle technologies and diagnostic systems Your Profile Completed training as an Automotive Mechatronics Technician, Diagnostic Technician, Service Technician, or Master Automotive Technician (m/f/d) Several years of experience in vehicle diagnostics and troubleshooting of complex vehicle systems Experience with various vehicle brands and powertrain concepts (internal combustion, hybrid, and electric vehicles) Excellent understanding of modern vehicle technology (e.g., CAN/LIN systems, ECU networking, ADAS, e-mobility) Confident use of common diagnostic tools (OEM and/or aftermarket systems) Experience with different vehicle brands and propulsion technologies Strong customer and service orientation, with an analytical and solution-focused approach to work Fluent German skills and good English skills (minimum B2 level) If you have any questions or suggestions regarding the position, please contact Viktorija via email at [email protected] . Benefits Contracts, Salary, and non-monetary benefits 💪 All our contracts are by default unlimited (probation period is six months). 📕 Contract title: your position is part of our job profile “Garage Support Representative (m/f/d)”. Our generic job profiles compare groups of employees with similar tasks that are part of the same area of responsibility/team. The displayed title above ensures that you can find us. 💪 Compensation package: 97% fixed base salary paid monthly, with a 3% performance-based bonus paid annually, dependent on company performance. 🌏 Company credit card for travel: whenever you travel a lot you know the struggle. You have to cover travel costs. Never do that again. With your company credit card your cash stays with you as long as you hand in your expense bill promptly. 💪 Company pension plan. 🛡️Group accident insurance. 🚴‍♀️ Bike leasing. 🛒 Discounts on our corporate benefits program with a broad range of partners. 🍏 in case you work on one of our sites, we offer subsidized meals. Location-independency/flexibility: 💯 Hybrid Remote: we work remotely within Germany and you can work from anywhere within the country of your employment; however we have regular on-site team events and you can work at any of our sites in Germany. 🚀 Structured Onboarding: you receive an individual onboarding plan, have multiple onboarding days in the beginning, and a wealth of e-learning, training, and documentation besides your team at your disposal. 👩‍💻 Set-up: notebook, headset and mouse will be provided, other equipment upon request/need. 🏖 Vacation: 30 days a year. ⚖️ Balance job & life: Flexible working hours: you decide where and when you work. Culture: ❤️‍🔥 Kununu Top Company 2023: we’re proud to state that our score currently sits at 4,2/5 score with an 85%+ recommendation rate. 🧬 We value ownership, cooperation, entrepreneurial thinking & and self-reflection to communicate effectively as ONE team. 🎟️ Team culture is Key! We have fun at work and beyond: There is always something to celebrate and regular team events. 🦄 Come as you are - do you prefer T-shirts over a shirt? Great. 💡 Your contribution matters: shape our value-driven culture and agile transformation together with your colleagues – we’re curious, want to go one step further, build further trust together, and join forces to tackle our challenges as a team. * Please note - that TecAlliance can only consider candidates for employment who are legally authorized to work in a country listed in the job posting, where we have an established legal entity and payroll system. Unfortunately, we are currently unable to hire candidates who require relocation, visa support, or are located outside of that country. Of course you can apply, if you hold a work permit and are willing to / or already moved to the country. Thank you for your understanding. - that it is not possible to work outside of the country you are applying for. Meaning that, if you apply e.g. for Germany, you must work from within Germany. It is not possible to work from abroad. You can work at any location within the borders of the listed country, unless the job posting specifies a certain City. Department Data Solutions Role Support Function Locations Weikersheim [Würzburg], Germany Remote, Ismaning [Munich], Cologne Remote status Hybrid Employment type Full-time Key Facts Employees Globally Employees in EMEA Average Global Age Average Years Global Length of Service Percentage of employees with >10 Years Length of Service Years of experience Countries Global Offices Leading Brands Connect with us Connect Why do you work at TecAlliance? I support teams in reaching their potential. At TecAlliance, I have the trust & freedom to do it. Juan Manuel Cardona, Italy. Agile Master I value the collaborative, global culture, enabling growth in a forward‑thinking environment. Carol Lazarus, South Africa. Sales Service Specialist I love coaching teams, fostering personal growth, and bridging tech and business. Franziska Monster, Spain. Agile Master I build data-driven platforms that power global automotive workflows Thai Le, Vietnam. Fullstack Developer Working with the latest technologies in an agile IT environment makes TecAlliance stand out to me Marcin Wnykowicz, Germany. Data Engineer I’ve stayed at TecAlliance for over 13 years because innovation here isn’t a buzzword — it’s reality. Timm Nießlbeck, Germany. Lead Modern Workplace I bring people and leads together across the globe, helping them grow and succeed in a diverse, international environment. Wendy Meys, Netherlands. People Partner Very interested on website structure and team cooperate style. Looking forward on growing up as a team. Chakrit Wattapongpisan, Thailand. Junior Frontend Developer To be part of an international, inclusive, future shaping company, passionate to deliver excellence. Marta Morvai, Italy Sales Service Representative Life at TecAlliance TecAlliance Story 1994 Founding of TecDoc Informations Systeme by automotive parts manufacturers and the GVA trade association First publication of the TecDoc Catalogue – back then also a paper version 1995 2000 Founding of TecCom by European spare parts manufacturers for digital ordering processes with an e-business solution Founding of AuDaCon as European specialist for repair and maintenance information 2004 2011 Founding of OptiCat with the focus on ACES & PIES standards Internationalisation Asia-Pacific, South and Central America, Middle East 2012 2013 Merger of TecDoc,TecCom and AuDaCon to TecAlliance → One Alliance Takeover of Headline to expand the portfolio with vehicle parc and market inventory data 2015 2016 Bundling of all competences and brands under the umbrella of TecAlliance Foundation of our subsidiary CARUSO as majority shareholder 2017 2018 Opening of our Russian location in Moscow → Closed in 2023 Acquisition of JNPSoft, the leading provider of product information management software in the USA and Canada 2019 2020 Strengthening our presence in Southeast Asia by opening offices in Bangkok/Thailand and Ho Chi Minh City/Vietnam About TecAlliance Helping our customers to sell more parts & make things easier with our data and solutions based on our globally leading data standards Founded in Germany