Wayzen
is a specialized
software solutions provider
and
technology partner
dedicated to the
iGaming industry
. Established on more than a decade of hands-on technical experience, the company develops, maintains, and scales high-performance casino and sportsbook platform solutions from scratch.
Based in
Tbilisi
, Wayzen operates as a
human-centric tech company
that bridges the gap between complex software engineering and real business outcomes. Our team provides a sophisticated,
API-driven engine
designed to support the global evolution of iGaming through the mastery of technical complexity.
Currently, have an opportunity for an
Customer Support and Payment Specialist.
We Offer:
Amazing professional experience at Innovative Tech Company
a flexible working model where you work partly in the physical workplace, and partly remotely
The chance to have a real impact in a fast-growing industry.
Amazing startup-minded colleagues and culture.
Health insurance
Performance-based bonus system
Professional development opportunities
Competitive salary
Responsibilities include
:
Respond to customer queries in a timely and accurate way via chat
Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales, and Marketing teams
Assist in training junior Customer Support Representatives
Skills & Competencies:
On-line experience in Support / Customer Services
Experience in assisting customers via email, phone, and/or chat will be an advantage;
Excellent written and verbal communication skills in English
Clear thinking and problem-solving
Previous experience in iGaming or a keen interest in sports or casino games will be counted as an advantage.
Must be flexible towards work schedules (mornings, evenings, nights)
Experience in iGaming is a must
Interested? We’d love to hear from you!
Deadline: August 27, 2026