Customer Support Specialist

We are looking for a motivated and talented Customer Support Specialist to join our team at Collection Pot.

The majority of the role will focus on customer support, with approximately 6-8 hours per week dedicated to office administration and general administrative tasks.

Company Description

Collection Pot provides a simple, personalised, and fun platform for collecting money online for any occasion. The service makes it easy to set up an online “Pot,” customise it with images and messages, and share it with family, friends, and colleagues via email or social media so they can contribute from anywhere, at any time. Contributors can add personal messages visible on a shared message wall, creating a more engaging and social experience around each collection. Once a Pot closes, recipients can redeem funds through a wide catalog of gift cards from leading retail, leisure, and entertainment brands, or receive the amount to their bank account.

Role Description / Key Responsibilities

This is a full-time, hybrid position based in Budapest.

Customer Support - approx. 32-34 hours/week

• Handle customer questions and issues through email and live chat
• Respond to customer inquiries in a professional, friendly, and timely manner
• Explain financial and product-related topics in clear, straightforward language
• Investigate problems rather than simply forwarding them
• Guide users through platform features, and escalate complex problems to technical teams where needed
• Follow up on open inquiries and ensure customers receive appropriate solutions
• Maintain a high level of customer satisfaction

Office Administration — approx. 6-8 hours/week

• Handle general office and administrative tasks
• Organise documents and records
• Support the team with day-to-day administrative needs
• Help with occasional ad-hoc tasks and projects

Requirements

We are looking for You to join out team if

• You're fluent in English – both written and spoken
• You’re a driven and goal-oriented person who enjoys getting things done
• You have a can-do attitude, take ownership of challenges and look for solutions rather than problems
• You’re proactive, resilient and motivated by achieving great results, while always looking for ways to improve and make a difference
• You have previous experience in customer support, administration, or a similar role
• You have strong digital skills and technical aptitude, with the ability to quickly learn and navigate fintech platforms, internal systems, and online tools

What we offer

• Hybrid working: we have a brand new office space in the center of Budapest (6th district). We also provide you with the possibility to work from home 2 days a week
• Professional development and training opportunities
• Varied role combining customer support and office administration
• Professional development and training opportunities
• Team building events

If You’re a people-oriented, organised, and reliable person who enjoys helping customers while also keeping things running smoothly behind the scenes, we’d love to hear from you!