Customer Support Specialist

About Our Client:

The organization operates in the digital safety and identity protection industry, addressing challenges related to identity theft, cyberbullying, and online digital threats. By integrating digital threat protection with tools for student and child wellbeing, the company provides a platform that safeguards over 9 million families and 32,000 schools in more than 100 countries. Supported by a global team of over 1,000 employees, the organization focuses on creating a safer internet for users at all life stages.

About the Opportunity:

The CUSTOMER SUPPORT SPECIALIST role serves as a frontline representative, directly engaging with customers to educate them about the company's products and provide timely, empathetic support. The position contributes to customer retention and satisfaction by addressing inquiries, resolving issues, and identifying opportunities to align solutions with individual customer needs. This remote role requires presence within the greater San Antonio, TX area.

Responsibilities:

• Provide superior customer service as part of the Customer Experience team
• Respond to general inquiries, process enrollments, handle complaints, and troubleshoot product issues
• Manage a high volume of inbound calls while ensuring a positive caller experience
• Identify retention and upsell opportunities aligned with customer needs
• Conduct outbound follow-up calls with customers
• Perform additional duties as assigned by management

Requirements:

• Minimum 2 years of experience in customer service or call center environment preferred
• Proficient data entry and typing skills (minimum 40 words per minute)
• Strong listening, verbal, and written communication skills
• Ability to handle emotional and high-stress calls with empathy and patience
• Effective multitasking skills, including simultaneous listening and accurate typing
• Willingness to learn upselling techniques; prior experience preferred
• Comfort with technology, internet navigation, and system processes; successful completion of orientation and certification exams required
• Experience with Microsoft Windows and Google Suite; Mac experience preferred
• Reliable home internet with minimum 50 Mbps download speed and dedicated workspace with hard-wired ethernet connection

Pay Range and Compensation Package:

• Pay for this role is $19 per hour plus upsell incentives; actual pay may vary based on experience, skills, location, and performance metrics

Benefits & Perks:

• Health and wellness benefits
• Retirement savings plans
• Parental leave

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.