Customer Support Specialist (English)

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,

• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,

• We provided the team with charging stations,

• We continue to work together for the future of Ukraine.

We are looking for a Customer Support Specialist (English) to join a fast-growing European e-commerce company. Our client was built around one core idea: buying and selling online should be safe, reliable, and stress-free. In this role, you will help customers resolve their inquiries, deliver a positive customer experience, and work with different teams to find effective solutions, helping customers trust every purchase they make.

Your future responsibilities include:

• Handling customer inquiries through chats, support tickets, and outbound calls in a professional and empathetic manner;

• Investigating customer issues and providing accurate, timely, and effective solutions;

• Performing back-office tasks and maintaining accurate customer records and case documentation;

• Collaborating with internal teams and other departments to resolve complex customer requests;

• Managing multiple tasks and customer conversations while maintaining high service quality;

• Learning and applying company policies, procedures, and relevant consumer regulations.

• Location - Ukraine

Needed experience & skills:

• Preferably 6+ months of experience in Customer Support (motivated candidates without prior experience are also welcome);

• Advanced English proficiency: C1 written and B2+ spoken;

• Strong problem-solving, critical thinking, and decision-making skills;

• Genuine empathy, a customer-oriented mindset, and a willingness to help;

• Excellent written communication skills with the ability to provide clear, structured responses;

• Ability to multitask, prioritize tasks, and remain composed under pressure;

• Strong attention to detail, ownership, and accountability;

• Team-oriented attitude, adaptability, and eagerness to learn.

Nice to have skills:

• Experience handling multiple chats or support tickets simultaneously;

• Knowledge of additional European languages;

• Experience supporting international customers or working with complex products and services.

Work with EverHelp is about:

• 20+ vacation days and 10 sick leaves,

• Ability to work fully remotely,

• A referral program with rewards for successful internal recommendations;

• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,

• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Submit your resume and join the team!