Customer Support Specialist (French)

Customer Support Specialist (French) Join our team as a French-speaking Customer Support Agent and help deliver exceptional support while working with an amazing product in a dynamic, collaborative environment! EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we've experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%. In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience. Your future responsibilities include: Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests, Processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling, Coordinating with suppliers to address delivery delays, Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data. Needed experience & skills: You have proficiency in French language (C1) is required, You have at least 1 year of support experience, You possess excellent communication skills: able to handle customer complaints politely, professionally, and in a timely manner, You can work independently as well as within different teams, You are attentive, persistent, and solution-oriented, You have a strong work ethic and quickly adapt to changes in a dynamic business environment. Work with EverHelp is about: 20+ vacation days and unlimited sick leaves, Ability to work fully remotely, A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level, Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past. Submit your resume and join our team! Department Support Department Role Customer Support Specialist (English) Remote status Fully Remote