Customer Support Specialist (Full-remote)

Only Resume in English will be considered for this position.

Resume file format: Full name_CS Specialist

Position: Customer Support Specialist

Working Hours: 8:00am-5:00pm in your country [ 8hrs a day/ 5 days a week]

Working days: Complete five-day work week system

You can choose you preferred working days below:

• Sun-Thu (Fri & Sat is off)
• Tue-Sat (Sun & Mon is off)

Holidays and Vacations:

• Public holiday in your country
• Statutory paid leave

Location: Full remote work

Employment Status: Full-time

Number of new hires: 2

Benefits:

• Collaborative and supportive work environment.
• Great career growth, we have a plenty of leadership roles open for grabs.
• 10-20 Paid leaves Annually
• Possibility of taking one consecutive month of leave per year (By setting public holidays as working days, you can choose to combine compensatory leave and paid leave to make consecutive holidays.)

About the Company

GoWithGuide is an online marketplace where travelers can discover and book private tours led by local experts. We started in 2013, over 1000 guides have registered with us and have been offering tours to guests from all over the world.

Summary

We are looking for a customer service team member to support our tour marketplace “GoWithGuide”! This position is structured as full-time remote, allowing for dedicated focus and productivity within the comfort of your home environment. It's essential to clarify that this arrangement does not constitute remote flex time; therefore, the flexibility to choose work hours is not available. The main users of GoWithGuide are travelers and tour guides from all over the world. The customer service team supports both of them mainly via email to ensure the best tour experience. We are currently expanding our service globally, customer support members will be responsible for assisting both suppliers and customers all over the world.

Duties and Responsibilities:

• Support tour guides in getting bookings.
• Answer inquiries in English from travelers and tour guides.
• Trouble support for travelers and tour guides.
• Recruit tour guides around the world;
• Conduct interviews (recruitment) in English for tour guides in countries where we are planning to expand
• Assist guides in creating tours and their profiles

Requirements:

[Required]

• Be able to read, write and speak in English (native or advanced business level).
• Write efficiently and professionally (email and Google Meet are the primary tools).
• Ability to work well in a team and independently.
• Eagerness to learn and contribute positively.
• You are a good fit for this position if you feel rewarded by making people happy.

[Welcome]

• Have experience in dealing with customers in English.