Customer Support Specialist – Italian Market | Remote in Portugal

Work from Home | Based in Lisbon or Anywhere in Continental Portugal Starting date:23/July Fluent Italian + B2 English Remote | Full-Time | 6-Month Contract (With Renewal Potential) Do you love streaming your favorite shows and helping people? Join a dynamic and multicultural team supporting a leading global streaming platform (confidential client) as a Customer Support Specialist. Be the first point of contact for millions of viewers, representing one of the most recognized entertainment brands in the world — all from the comfort of your home. What You'll Be Doing As a Customer Support Specialist, you will: Deliver exceptional service via phone, chat, and email to Italian-speaking viewers Provide technical support and guidance on software functionality, system configuration, and network settings Assist with account access, subscriptions, application use, and content-related queries Handle complaints with empathy, professionalism, and efficiency Maintain accurate records of customer interactions and follow-ups using internal tools Represent the brand with enthusiasm, clarity, and care What We Offer Monthly base salary: €1,000 (x14 months/year) Performance bonus: up to €100/month (paid over 12 months) Meal allowance: €7.23 per worked day (net) Transport allowance: €20/month Private health insurance: 100% covered after 6 months 100% remote work from continental Portugal International team and continuous learning environment Working Hours Schedule: Monday to Sunday, 7 AM – 9 PM (rotational shifts) Days off: 2 days/week (rotational) Project runs 365 days/year What We're Looking For Fluent Italian speaker (C2/native) and strong English (minimum B2) Strong communication and active listening skills Problem-solver with a customer-first attitude Tech-savvy with basic troubleshooting knowledge EU citizenship or valid work permit to work in Portugal Good internet connection and quiet workspace at home Our Hiring Process Application Review Language Assessment (Italian + English) 1-2 Interviews with Project Team