Customer Support Specialist - Polish

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you. We are a certified Great Place to Work company. Responsibilities: Delivering high-quality customer service to Polish-speaking clients Building and maintaining positive relationships with clients Responding to customer inquiries and resolving issues in a timely and professional manner (mainly via chat) Providing explanations and clarifications regarding customer complaints Monitoring financial markets and staying up to date with market developments Updating and verifying client information in the CRM system Collaborating with external XTB branches and internal departments Requirements: Fluency in Polish and at least B2-level proficiency in English Willingness to work in a rotational shift system, including night shifts Ability to manage multiple tasks independently and set priorities effectively Strong communication, interpersonal, and negotiation skills Good knowledge of MS Office tools Nice to Have: Previous experience in customer support Knowledge of financial markets and understanding of XTB’s core business What We Offer Stable employment based on an employment contract A chance to grow within the FinTech industry in an international environment, while having a real impact on the company and the evolution of its products Training under the supervision of experienced financial market professionals A clear development path supported by regular feedback and transparent career progression Hybrid work model Regular team-building and integration events Equipment tailored to your needs Wide range of benefits like private medical care, myBenefit platform, sport card, language learning platform, meal co-financing at the office and more All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.