About Us
Bublishing is a dynamic self-publishing company specializing in health and wellness literature.
With over 100,000 books sold across more than 100 countries, Bublishing has established itself as a leader in the niche market of health-focused publications.
The company is committed to producing high-quality books and utilizing innovative marketing strategies to ensure their reach and impact.
Job Description
This is a remote position.
Customer Support Specialist — Spanish Division (Launch Team)
Summary
We’re a company focused on selling books related to natural health and wellness. We’re launching our Spanish division, and Spanish-speaking customers must be fully supported inside our existing systems (orders, email, returns) as we expand.
You will be the Spanish-speaking frontline for post-purchase support: clear communication, fast resolution, and great customer experience.
What You’ll Do
Respond to customer questions
primarily in Spanish
(email/support platform).
Help with
order status
, shipping timelines, address changes, and delivery issues.
Handle
returns and refunds
following internal policies.
Provide basic product guidance about what the book is and how to use it. You will
not
provide medical advice.
Escalate complex cases (chargebacks, damaged packages, suspected fraud, high-risk complaints) to the right owner.
Create and maintain
Spanish macros
(templates) and contribute to a lightweight FAQ.
Capture recurring customer questions and language, and feed it back to the Spanish team (so we improve landing pages and clarity).
Must-Have Requirements
Native or near-native Spanish writing and speaking.
Strong written English (enough to understand internal notes/policies and coordinate with a global team).
1+ years in customer support for e-commerce/DTC (email support preferred).
Calm, empathetic communication style.
Detail-oriented and comfortable following processes.
Nice-to-Have
Experience with Shopify, Gorgias, Zendesk, or similar tools.
Experience handling chargebacks and higher-friction cases.
Familiarity with home remedies / herbal remedies context (from a customer communication perspective).
How to Apply
Please submit:
A short overview of your relevant support experience.
Your country/time zone and availability.
2 short writing samples in Spanish: (a) empathetic response, (b) policy response.
Rate expectations (monthly or hourly).