Customer Support Specialist (Telehealth)

Job Description This is a remote position. We are seeking a compassionate and highly professional Customer Support Specialist to join a growing telehealth organization. This role involves supporting patients and healthcare providers, ensuring a seamless and positive experience across all touchpoints. Requirements Key Responsibilities Serve as the first point of contact for patients and providers via phone, email, and chat Handle inquiries related to appointments, services, and platform usage Resolve issues efficiently while maintaining a high level of empathy and professionalism Coordinate with internal teams to ensure timely resolution of requests Maintain accurate records of interactions and follow-ups Uphold a strong standard of patient confidentiality and data privacy Requirements Fluency in English (spoken and written) is required Previous experience in customer support, preferably in healthcare or telehealth Strong communication and interpersonal skills Ability to handle sensitive situations with empathy and professionalism Excellent problem-solving and follow-through skills Comfortable using digital tools, CRMs, and support platforms Preferred Qualifications Experience working with telehealth platforms or healthcare providers Background in healthcare administration, nursing support, or similar fields Multilingual is a plus