Customer Support Technician – IT Help Desk / Infrastructure Support

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Customer Support Technician

IT Help Desk | Infrastructure Support

Remote

Pay Estimated: $23.01 - $28.01/Hour

U.S. Citizenship is required by Federal Law

We are hiring a Customer Support Technician to provide IT help desk, desktop support, and technical assistance for computer hardware, software, printers, networks, telecommunications systems, and related IT infrastructure. This role supports internal and external customers by diagnosing and troubleshooting technical issues, providing first-level triage for networked servers, storage, and infrastructure devices, facilitating service recovery, documenting incidents, and escalating complex issues as needed.

Responsibilities:

• Respond to customer inquiries and provide technical support for computer hardware, software, printers, networks, telecommunications systems, and related IT systems.
• Diagnose and troubleshoot technical problems, providing solutions, workarounds, and issue resolution.
• Screen, prioritize, and respond to internal inquiries and IT work requests involving personal computers and related systems.
• Monitor networked servers, storage systems, and other infrastructure devices, verify configurations, and provide first-level technical triage.
• Facilitate SRT calls to expedite service recovery and restoration.
• Escalate unresolved or complex technical issues to higher-level support teams as required.
• Prepare and maintain help desk incident reports and technical support documentation.
• Assist with hardware and software evaluation.
• Support company-hosted web-enabled solutions.
• Develop and maintain technical documentation, knowledge base content, and training materials that enable customer self-service.
• Identify opportunities to apply artificial intelligence (AI) to technical support processes, continuous improvement, and innovation.

Qualifications:

• U.S. Citizenship is required by Federal Law
• Associate degree or equivalent relevant experience.
• Minimum 1 year of relevant technical support, customer support, help desk, or IT support experience.
• Ability to diagnose and troubleshoot computer hardware, software, printer, network, and telecommunications issues.
• Ability to monitor and verify the configuration of networked servers, storage systems, and other IT infrastructure devices and provide first-level triage.
• Ability to facilitate SRT calls to support expedited service recovery and restoration.

Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer.

What to Expect

• Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation, which may include education, criminal, and work history verifications.
• Accepted applicants will be eligible for benefits, including medical and supplemental insurance, and a 401(k) plan. Appreciation and gratitude for employees are hallmarks of organizations with low turnover.
• Final position level and pay will be based on experience.

Resources

• To apply, send a resume to: resumes@moseleytechnical.com
• For more active job openings: Search Jobs
• For more information about Moseley, visit: About Us

Moseley Technical Services, Inc. (Moseley) was incorporated in 1994 to provide engineering and professional services to the aerospace/defense, manufacturing, government, and commercial industries. Our Mission is to deliver superior service to our customers and employees. We have been successful in our vision by building long-term relationships with customers and employees through integrity, transparency, and appreciation.

We stand by our 30-year-old commitment of “World Class Service. World Class Company.”