Customer Technical Solutioner

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Your role Join our dynamic team as a Customer Technical Solutioner and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you’ll be at the forefront of revolutionizing technology solutions for our valued customers, with AI at the core. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations. In this role, you’ ll be a trusted ally and visionary, delivering differentiated value to our customers. Through engaging demos and compelling presentations, you will showcase our credibility and authority in the industry, leaving a lasting impression on potential customers. You have the unique opportunity to join us at a time when you can shape how our consulting practice operates today and evolves for the future. You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their wor k. And finally, you’re open and borderless – naturally inclusive in how you work wi th others. What you will do Lead and Coordinate Take the lead: Coordinate the entire pre-sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices. Support the team: You’ll support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. Develop and Deliver Solutions Think strategically: Identify the intricate business and technical requirements of our customers, leveraging our vast capabilities to generate winning cross-practice solutions. Drive our success: Use your extensive technical knowledge and mastery of the practice-specific domain to develop profitable deals. Collaborate, Communicate and Build Relationships Collaborate to create: Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions. Connect our capabilities: Your exceptional customer-facing skills, combined with your articulate communication style, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer. Create partnerships: You’ll actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co-created. Demonstrate and Drive Value Show and tell: Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers. Showcase Expertise Spotlight your skills: Your technical prowess, backed by your external certifications, will establish you as a true authority in your field. Prove your acumen: Your dedication to continuous improvement and your passion for our practice will shine through as you showcase your end-to-end knowledge of the domain you align with, as well as the associated subdomain s. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. Who You Are Required Skills & Experience Deep domain knowledge of services offerings and technical solutions in a practice. Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions. Prior consultative selling experience. Proven track record of leading and executing complex projects with multi-disciplinary teams. Effective financial acumen with experience in supporting high-value business development activities. Deep understanding of industry trends, technology, and practice-specific domains. Sound personal brand, presence, and external recognition as an expert in technology and/or solutioning areas. Demonstrated ability to innovate, drive change, and maintain a strong customer focus. Experience working in a consultative sales or technical advisory role. Experience working with IT Professional Services and Solutions, specifically within enterprise domains. Ability to manage long, complex project and sales cycles inherent to enterprise engagements. Strong written and verbal communication skills with experience responding to complex client requirements and formal technical requests. Technical certifications supporting subdomain focus area(s) including: Application Data and AI Cloud Core Enterprise and zCloud Digital Workplace Network and Edge Security and Resiliency Bonus Skills & Knowledge Bachelor's degree or Master’s degree. Experience selling technical services for multi-industry customers. Existing relationships or familiarity with key compliance, security, and enterprise infrastructure frameworks. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.