CX Agent (E-commerce)

🌎 Remote | LatAm - WE ARE EXCLUSIVELY CONSIDERING APPLICATIONS FROM INDIVIDUALS CURRENTLY RESIDING IN LATAM. ❗️ONLY ENGLISH RESUMES WILL BE CONSIDERED 🗣️ PLEASE NOTE THAT THIS ROLE REQUIRES ENGLISH PROFICIENCY (C1-C2 LEVEL) 💼 START DATE: ASAP. About Motum Motum focuses on creating high-performing international teams for US-based companies. Our mission is to empower ambitious and qualified individuals and connect them with U.S. companies for fully-remote roles that match their skills and aspirations. Our roles are fully remote and full-time, designed for people who want real ownership, meaningful work, and the opportunity to grow inside US-based dynamic teams. When you join Motum, you work full-time with one company, integrate directly into their team, and build a career with long-term impact. Ready to join us? About the Company Our client is a founder-led CX and retention agency for modern consumer brands — sitting at the intersection of customer experience, retention, and brand. This is a small, high-accountability team with operator DNA, with previous experience at recognizable consumer brands across CPG and DTC. They partner with both established names and early-stage teams building from zero to one — working fractionally, embedding where it matters, and building the systems that make CX and retention a real growth lever. The team is made up of 15 CX specialists, 4 managers, and a founding leader driving the vision. About the Role We are looking for a CX Agent to... Additional Information: Work Hours: Monday–Friday, 8 AM – 5 PM CST (1 hour lunch, not paid) Commitment: Full-Time (40 hrs/week) Contract Type: Independent Contractor We Offer: Approx. $1,440/month ($9/hour) 100% remote Lead high impact projects Grow in a culture that values ownership and high standards