CR

Cx Housing Lead Officer

Salary
£500–£650/day
GBP per day
Hiring from
United Kingdom
Work type
Hybrid
Posted
Sep 24, 2026
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About Us

<p
  style="margin-top: 0px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal">At
  Civic Recruitment and Limited, we know that individuals are more than
  just fixed expenses; they are the cornerstone of every thriving
  organisation.&nbsp; That’s why we are passionate about transforming
  recruitment in the public and private sectors. <br/>
</p>
<div>In the modern job market, organisations in both public and private
  sectors face significant workforce challenges. Public sector entities,
  such as local councils and central government departments, often
  struggle with lengthy recruitment processes, limited access to
  qualified candidates, and stringent budgetary and regulatory
  constraints. Private sector businesses, on the other hand, encounter
  high turnover rates, difficulties managing a mix of permanent and
  temporary staff, and challenges in sourcing specialised talent for
  niche industries. These sector-specific obstacles, coupled with the
  universal complexities of payroll management, create a pressing need
  for efficient workforce solutions.<br/>
</div>
<div>
  <br/>
</div>
<div>Civic Recruitment Limited addresses these challenges with
  innovative recruitment and payroll solutions tailored for diverse
  organisational needs. Recognising the critical hurdles organisations
  face, the company leverages its expertise to streamline processes,
  reduce recruitment times, and alleviate administrative burdens. With
  an extensive database of over 1 million pre-screened candidates, Civic
  Recruitment Limited&nbsp;is well-positioned to cater to the specific
  needs of both public and private sectors.<br/>
</div>
<p>
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</div>

Job Description

4 Months Contract with a Local Authority


Summary
  • The Council is seeking a highly experienced Lead Officer – Housing ICT (CX Housing) for a 4-month contract role. This position is crucial for leading, supporting, and enhancing the Civica CX Housing platform. The successful candidate will provide specialist expertise across various housing management functions, including rent accounting, CRM, workflow automation, customer engagement, reporting, system upgrades, and customer portal implementation. The role aims to ensure that the CX Housing solution effectively supports operational housing services while delivering continuous improvement, user adoption, and service efficiency.

Responsibilities
  • Lead the support, optimization, and development of the Civica CX Housing application.
  • Provide specialist expertise across:
    • Rent Accounting
    • Case Management
    • Workflows and Task Management
    • Electronic Forms
    • Customer Relationship Management (CRM)
  • Configure and improve business processes within CX Housing.
  • Support and deliver CX user training programs.
  • Lead and support system upgrades, particularly version 25.x and above.
  • Support the implementation, configuration, and enhancement of the CX Customer Portal.
  • Develop and maintain complex reports using SSRS and SQL.
  • Create management dashboards and reporting solutions using Power BI.
Requirements:
  • Significant experience supporting and administering Civica CX Housing within a social housing environment.
  • Relevant degree, professional qualification, or equivalent experience in ICT, Housing Systems, Information Systems, Housing Management, or a related field.
  • Understanding of housing asset structures and management processes.
Additional Information
  • Working Hours: Part-time
  • Location: Remote (with occasional onsite attendance as required)
  • Contract: 4 Months
  • Working Pattern: Part-Time, 3 Days per Week
  • Rate: £500–£650 per day Umbrella (Dependent on Experience)
  • IR35 Status: Inside IR35
The role closes on 3rd August 2026, apply ASAP.


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