At ING, we encourage you to Do Your Thing—doing more of what you love.
We’re a customer-focused, tech-driven organization powered by passionate people who help others stay one step ahead.
Ready to grow, create, and make an impact?
What We Offer
- Flexible working: Hybrid model with remote options (including every third week of the month and summer period)
- Time for yourself: 14 days of welcome leave in your first year + additional Orange Leave days
- Continuous development: Learning platforms, certifications, and global opportunities
- Career mobility: Short- and long-term assignments, cross-functional experiences across teams, departments, and international locations
Why ING?
- Agile and collaborative culture
- Space for your ideas and innovation
- Strong focus on well-being, benefits, and work-life balance
Join us and shape your future with ING.
👉 Discover our Orange Culture:
https://www.youtube.com/watch?v=AHJ-yC43Tnc
Join our team as a CX & Sustainability Area Lead, and you will lead our Customer Experience and Sustainability teams and help ING drive two of its key strategic priorities.
In Customer Experience, you will be responsible for defining, implementing, measuring and supporting a leading customer experience at ING. You will drive the customer experience agenda across products, channels and customer journeys while ensuring customer centricity remains at the heart of everything we do.
In Sustainability, you will be responsible for defining, implementing, measuring and supporting a leading ING strategic initiative on Sustainability. You will drive sustainability initiatives across the organization, ensure alignment with local and global priorities and help ING achieve its sustainability ambitions while meeting regulatory expectations.
Through working across various business topics and leading highly ambitious teams; you will widen your scope of expertise, experience a steep learning curve both professionally and personally, and become an inspiring leader.
If you think you have the following qualifications;
- Bachelor’s degree (preferably from Engineering, Business Administration and Economics)
- Advanced graduate degree (e.g., Masters, MBA) is a plus
- +7 years of CX, Sustainability, Consulting, Project Management, Strategy, Business Transformation or Digital Transformation experience
- Exceptional analytical and problem-solving skills
- Well-structured, strategic thinking
- Self-drive and result orientation
- Coaching and mentoring colleagues to support the development of the organization's talent pool
- Project Management skills and experience to lead group of significant projects in parallel (preferably in a corporate and multinational company)
- Demonstrated experience in people management and leading high-performing teams
- Strong stakeholder management skills and ability to influence people at different levels of the organization
- Strong data affinity and ability to turn data into actionable insights and recommendations
- Willingness to think and act out of the box and take accountability
- Ability to work as part of a multidisciplinary team as well as, independently with people at all levels in the organization
- Ability to communicate complex ideas effectively, both verbally and in writing
- Respecting different opinions and engage in meaningful discussion, even if they seem tough
- Strong prioritization skills and ability to manage multiple time-sensitive initiatives simultaneously
- Excellent command of written and verbal English and Turkish
- Eagerness to develop new skills and areas of expertise
- Good command of MS Office programs especially MS Excel and Power Point
- Sustainability, Customer Experience, Project Management or related certifications are a plus
If you think you may take charge of the following responsibilities;
Customer Experience
- Set an inspirational vision and establish clear targets, goals and milestones for the customer experience strategy
- Develop and ensure execution of ING’s digital CX roadmap
- Lead the Customer Experience team in defining, implementing, measuring and continuously improving customer experience initiatives across the organization
- Manage the system for collecting, analyzing and taking actions on customer feedback
- Ensure customer feedback collection methods are fully integrated with customer communication strategies to optimize customer satisfaction and advocacy
- Drive the customer experience agenda across the organization by leveraging customer feedback, insights and performance indicators to identify and implement improvement opportunities
- Create innovative and digital solutions to address customer needs; coordinate and track customer-oriented initiatives among departments
- Follow up on new trends in customer experience and innovation and be responsible for implementing new initiatives
- Ensure excellent cooperation between global and local ING teams in CX
Sustainability
- Develop and articulate a compelling sustainability vision and strategy that aligns with the bank's overall business objectives and values
- Lead the Sustainability team in defining, implementing, measuring and supporting ING’s sustainability agenda
- Foster a culture of sustainability within the organization, encouraging employees to embrace and contribute to the sustainability agenda
- Collaborate with various departments to integrate sustainability considerations into their processes and decision-making while ensuring alignment with local and global ING priorities
- Stay abreast of emerging trends, regulations and developments in sustainability; drive sustainability reporting, governance and related initiatives while ensuring timely delivery of commitments and regulatory requirements
If you want to do your thing and explore the life while working don’t miss this opportunity!
Candidates are expected not to share any sensitive personal data.