Cyber Security Operations Manager

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME. Why join us? Our vision – we are building the planet's most admired and compelling brand ecosystem Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles: Think without limits – Think, think fast, think fearlessly Own it and back yourself - Own the basics, own your role and own the results Be relevant - Relevant to our people, our partners and the planet Are you ready to join the Fearless? The Role: We are seeking a Security Operations Manager to lead and strengthen Frasers Group’s internal Security Operations Center (SOC), ensuring robust monitoring, detection, and response capabilities across our global retail, digital, cloud, and operational technology environments. In this role, you will manage and mentor the SOC team, providing strategic direction and day-to-day operational oversight. You will participate in on-call rotations, ensuring rapid and effective response to security incidents, and maintain continuous improvement of detection and alerting capabilities to address emerging threats. Key Responsibilities: Lead and develop the internal SOC team, fostering a proactive, high-performing security operations culture. Oversee monitoring and detection across enterprise IT, cloud, and operational technology systems, ensuring alerts and incidents are appropriately managed and escalated. Participate in on-call rotations, providing guidance and response expertise during security events. Ensure SOC detection tools and capabilities are up-to-date and aligned with evolving threat landscapes. Collaborate with vulnerability management, incident response, and GRC teams to integrate risk-informed security operations practices. Drive continuous improvement of SOC processes, playbooks, and metrics to enhance operational efficiency and threat visibility. Support compliance and regulatory requirements (e.g., PCI DSS), reducing the organisation’s overall risk exposure. This role is based at least 3 days onsite a week at either our Shirebrook HQ, London office, or Accrington office. What we are looking for: 2+ years experience in a similar role with technical expertise and leadership experience in a SOC environment. Strong knowledge of threat detection and incident response. Passionate about protecting enterprise and OT environments in a complex, global organisation. Experience with SOAR/automation Strong communication skills and experience building relationships across departments. Desirable: CISSP (Certified Information Systems Security Professional) CISM (Certified Information Security Manager) GCIA/GCIH/GSEC or other SANS certifications related to security monitoring and incident response Cloud security certifications (CCSP, AWS Security Specialty, Azure Security Engineer) Along with your benefits package we also offer a wide range of perks for our colleagues: Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values. Retail Reconnect - In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work. Fearless 1200 - Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew Employee Welfare Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free. Retail Trust - We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support. What’s next? Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.