Damage in Transit APD Appraiser - General Motors Insurance

Why General Motors Insurance?

Working at General Motors Insurance is a chance to help reinvent what insurance feels like for GM drivers — standing at the intersection of the larger GM enterprise and a growth business focused on safeguarding the GM consumer and their vehicles. Inside the enterprise, General Motors Insurance is a strategic growth initiative, which means your ideas directly shape the blueprint of an emerging business and its momentum.

Powered by unique insights from GM’s connected technology, you’ll transform vehicle and driving insights into a seamless, connected user experience that rewards safer driving and simplifies every step—from quote to policy servicing to claims.

You’ll collaborate across GM’s ecosystem of companies, build products and processes at the foundational phase of a rapidly scaling organization, and see your work land in the hands of real customers fast. It’s the kind of environment where curiosity and execution thrive together: experiment, iterate, and ship solutions that reduce the total cost of ownership while elevating confidence on the road. Most of all, you’ll contribute to a new enterprise business that’s creating tangible value for consumers nationwide — showing how insurance, when truly connected, can become a loyal companion to every GM journey.

This position will be posted until filled.

The Damage in Transit APD Appraiser delivers auto claims services to customers through various communication channels. Within established guidelines and framework, the Appraiser is responsible for investigating, evaluating, negotiating, and adjusting vehicle damages. This role involves managing, coordinating, and making critical decisions regarding the repair process for our customers. You will work closely with auto body shops and other stakeholders to negotiate repair pricing. Additionally, you will conduct damage verification to determine what damage is related to the specific loss as well as evaluate and settle total loss claims. This role also provides an opportunity to utilize your leadership and conflict management skills as you guide customers through the claims and repair process.

About the role:

• Provide claims service via various channels to policy holders and third-party customers
• Adjust low to moderately complex auto damages claims virtually
• Create and review estimates, supplements, photos, and supporting documents for accuracy and compliance
• Clearly document thought process, investigation, evaluation, negotiation, and settlement decisions
• Acquire and apply basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the General Motors
• Insurance claims handling processes and procedures
• Seek guidance from team members to resolve issues and identify appropriate issues for escalation
• Partner with and/or directs vendors and internal business partners to facilitate claims resolution
• Contribute to business goals, performance metrics, and effectively uses tools & technology
• Support workload surges and/or catastrophe operations as needed

What makes you an ideal candidate?

• Moderate knowledge of automobile parts, terminology, repair techniques, and vehicle construction
• Experience handling Property and Casualty claims is preferred
• Proficient with CCC estimating system
• Strong negotiation, analytical, and decision-making skills
• Computer literacy in a Windows operation environment
• Strong written and verbal communication skills
• Ability to implement and adapt to rapid change
• Creative, innovative, and forward-thinking mindset
• Ability to navigate and work in multiple systems simultaneously

Experience & Education

• 0-2 years of auto claims experience writing estimates and total loss evaluations required
• 2 years prior collision and/or appraisal experience strongly preferred
• 0-2 years of experience using CCC Portal/estimating software required
• 3+ years of customer service experience preferred
• High School Diploma or equivalent required; Bachelor’s Degree in related field preferred

Licenses and Certifications

• Insurance Adjuster License preferred
• I-Car ProLevel 1 Designation preferred

Additional Knowledge and Skills

Working effectively within an AI enabled environment:

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive pay and bonus eligibility.

Work Life Balance: 100% remote

NOTE: We are unable to consider candidates who require visa sponsorship for this position

This position is not open to agency submissions

#GMFJobs

The base range for this role is: $52,000 - $75,000

At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education.

This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.