Danish Speaking Customer Support Analyst in a Fintech Account - work in sofia

Danish Speaking Customer Support Analyst in a Fintech Account About Mercier Consultancy Group Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with industry-leading employers across the globe. With a deep-rooted commitment to candidate success and client excellence, we have built a reputation as a trusted partner for professionals seeking transformative career opportunities in dynamic international environments. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures. Job Overview We are actively seeking a motivated and detail-oriented professional to fill the Danish Speaking Customer Support Analyst in a Fintech Account position in Bulgaria — one of the most exciting opportunities available in the Danish-speaking jobs market today. In this role, you will serve as a vital point of contact for Danish-speaking clients navigating a cutting-edge financial technology platform, delivering expert assistance with transactions, digital payment solutions, account management, and compliance-related enquiries. This is a rare chance to build a rewarding career at the intersection of customer service excellence and the fast-evolving FinTech industry, all while enjoying the vibrant lifestyle that Sofia, Bulgaria has to offer. Key Responsibilities Deliver high-quality, professional customer support to Danish-speaking users of a leading FinTech platform via phone, email, and live chat channels. Assist clients with account setup, digital wallet management, payment processing queries, and online transaction troubleshooting. Guide customers through identity verification and KYC (Know Your Customer) procedures in line with FinTech regulatory requirements. Investigate and resolve issues related to failed transactions, suspicious activity alerts, and account access problems in a timely and accurate manner. Escalate complex technical or compliance-related cases to the appropriate internal FinTech specialist teams, ensuring seamless handovers and follow-ups. Maintain thorough and accurate records of all customer interactions and case resolutions within the CRM system. Stay up to date with the latest FinTech product features, platform updates, and financial industry regulations to provide informed, accurate assistance. Contribute proactively to team performance targets, quality benchmarks, and continuous service improvement initiatives. Native or fluent Danish language skills (both spoken and written) are essential for this role — this is a non-negotiable requirement for all applicants. Valid EU passport or equivalent legal authorisation to work within the European Union (mandatory). A genuine interest in the FinTech industry, digital payments, or financial services is strongly preferred. Previous experience in customer support, technical support, or client-facing roles within a financial or technology environment is an advantage. Strong analytical and problem-solving skills with a meticulous attention to detail, particularly when handling sensitive financial data. Excellent communication skills in English (written and spoken) to collaborate effectively within a multicultural team environment. Comfortable working with CRM platforms, ticketing systems, and digital support tools in a fast-paced, on-site setting. Competitive Monthly Salary tailored to your experience and the FinTech market standard in Sofia, Bulgaria. Fully Paid Training program designed to onboard you thoroughly into the FinTech account and platform. Comprehensive Private Health Insurance for your peace of mind. Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation upon arrival in Bulgaria. Monthly Performance Bonus rewarding your dedication and results within the FinTech support team. €1,500 One-Time Signing Bonus exclusively for new hires joining Mercier Consultancy Group. Structured career development pathways within a growing international FinTech environment. And Much More — a truly supportive, inclusive, and professionally enriching work culture awaits you.