Data & AI Reliability Engineering Consultant/Architect

We are hiring Data & AI Reliability Engineering Consultants and Architects to lead client-facing discovery, presales and advisory work on the reliability of data platforms and AI systems. The role is a consultant: the person owns the conversation with the client, shapes the solution and the proposal, and then guides the engineering team that builds it.

The consultant covers three connected areas: observability and SRE practice, data platform reliability (pipelines, quality, lineage, cost), and AI/LLM system reliability (evaluation, telemetry, guardrails).

Responsibilities

• Lead the technical side of presales: qualify the request, run client workshops, define scope, assumptions and estimates
• Run discovery and maturity assessments of a client's observability, data reliability and AI operations; deliver findings and a prioritised roadmap
• Write the solution part of proposals and RFP responses; present and defend it to client technical and business stakeholders
• Design target architectures for observability and reliability of data platforms and AI/LLM workloads, including tool selection and migration paths
• Define SLOs, SLIs and error budgets for data products and AI services; translate them into alerting, incident and governance processes
• Build the business case: cost of incidents, tooling cost optimisation, expected effect of the change
• Act as the trusted advisor for client engineering leads, SDMs and directors during the engagement
• Lead the first phase of delivery after a won deal, then hand over to the engineering team while staying accountable for the solution
• Review the work of engineers, set technical standards (alert-as-code, dashboards-as-code, IaC), unblock decisions
• Turn project experience into reusable assets: offerings, accelerators, assessment frameworks, reference architectures
• Mentor engineers growing towards consulting; take part in technical interviews
• Represent Data & AI externally: talks, articles, vendor partnerships

Requirements

• 7+ years in engineering, of which 2+ years in a client-facing role: consultant, solution architect, presales engineer or technical lead with direct client ownership
• Proven presales record: led discovery or assessment workshops, produced estimates and proposals, presented to senior stakeholders
• Able to structure an ambiguous client problem into scope, options, trade-offs and a recommendation, in writing and live
• English B2+ with confident spoken delivery; can run a workshop and handle objections without support
• Hands-on background with at least one enterprise observability platform: New Relic, Datadog, Splunk, Dynatrace, Grafana stack or Elastic
• OpenTelemetry, distributed tracing, metrics and log pipelines; alert design, event correlation and noise reduction
• SRE practice in production: SLO/SLI, error budgets, incident management, postmortems
• Cloud (AWS, Azure or GCP), Kubernetes, Terraform or other IaC; Python or similar for automation
• Understands how modern data platforms work and fail: Databricks, Snowflake or a cloud-native equivalent; orchestration (Airflow or similar); batch and streaming
• Data reliability practice: data quality checks, freshness and volume monitoring, lineage, pipeline SLAs, cost observability
• Working understanding of LLM application architecture (RAG, agents, model gateways) and what has to be measured: quality evaluation, latency, token cost, drift, guardrails
• Experience instrumenting or operating at least one AI/ML workload in production, or designing such a solution for a client
• Self-driven and reliable on commitments: owns deadlines for proposals and client deliverables without supervision
• Comfortable switching between several presales and one delivery engagement
• Uses AI assistants in daily engineering and documentation work

Nice to have

• Vendor certifications: New Relic, Datadog, Splunk, Dynatrace; Databricks or Snowflake; cloud architect level (AWS, Azure, GCP)
• Data observability tooling: Monte Carlo, Soda, Great Expectations, Databricks Lakehouse Monitoring, Unity Catalog
• LLM observability and evaluation tooling: Langfuse, LangSmith, Arize, MLflow, OpenTelemetry GenAI conventions
• AIOps and ITSM integration: ServiceNow, PagerDuty, event correlation engines
• FinOps for observability and data platforms; licence and ingestion cost optimisation
• AI security and governance basics: guardrails, red teaming, data masking
• Domain experience in retail, finance or manufacturing
• Public profile: conference talks, articles, community leadership

We offer

With us you can:

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children

Kindly note that this role supports remote work, but only from within Ukraine.

Kindly be advised that the set of benefits, including learning, certification, and other opportunities, may vary depending on the role you apply for. Our recruiter will be able to share more details about the specific opportunity during your general interview.

EPAM strives to provide its global team of over 62,350 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.

Remote in Ukraine