Data Analyst Support | S2 | Data & AI Domain | Milton Keynes | Internal Mobility

Data Analyst Support | S2 | Data & AI Domain | Milton Keynes | Internal MobilityCountry: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

The Data & AI Domain at Santander is responsible for setting the strategic direction for data, analytics, and artificial intelligence across the organisation. It ensures that data is managed as a trusted enterprise asset and that advanced technologies are applied responsibly, securely, and effectively to create value for customers and the business.

THE DIFFERENCE YOU MAKE

The Data & AI Domain is looking for a Customer Data & Migration Analyst (S2, fixed-term contract) based out of Milton Keynes, supporting Project Sparrow and the integration of TSB customer data into Santander UK.

• Experience supporting data analysis, delivery coordination or process improvement in a complex environment.
• Ability to analyse data and management information, identify exceptions and communicate clear findings.
• Experience engaging technical and business stakeholders and progressing actions to resolution.
• Great documentation, reporting and governance skills, with attention to accuracy and audit trails.
• A collaborative, organised approach and the ability to work across several changing priorities.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Support customer data mapping and requirements activity, organising workshops and maintaining mapping queries, gaps, decisions, actions and approvals.
• Review customer data quality MI and extracts, investigate trends and exceptions, and help define affected populations and remediation priorities for SME review.
• Coordinate TSB data remediation activity, maintaining action plans, ownership, dependencies, progress measures and evidence of outcomes; escalate barriers to delivery.
• Support customer match-and-merge and migration cohort analysis by preparing population summaries, documenting scenarios and requirements, and coordinating decisions with specialists.
• Support FSCS readiness activities, including process documentation, requirements and dependency tracking, stakeholder coordination and preparation of testing and governance evidence.
• Assist migration trial runs, testing and data certification by reviewing reconciliation and exception reporting, tracking defects and compiling controlled sign-off evidence.
• Maintain cross-workstream governance, milestones, RAID/action logs, meeting outputs and clear, concise reporting for workstream leads and programme forums.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Experience in a data analyst, business/process analyst, operational controls or project-delivery support role, with responsibility for defined activities and outcomes. (Required)
• Experience analysing Excel-based datasets or management information, identifying discrepancies and presenting findings to stakeholders. (Required)
• Experience coordinating stakeholders, following up actions and documenting requirements, decisions or processes. (Required)
• Experience producing accurate progress reporting, maintaining trackers and working within governance or control frameworks. (Required)
• Experience supporting customer data quality, remediation, regulatory processes, testing or a large-scale system/data migration in financial services. (Preferred)

Education

• Relevant professional experience or equivalent practical learning in analysis, operations, technology or project delivery. (Required)
• Relevant qualification or training in data analysis, business analysis, Agile, ITIL or project/change delivery. (Preferred)

Languages

• English

Hard Skills

• Proficient with Excel and Microsoft 365 for data review, MI, documentation and structured tracking; able to produce clear reporting and presentations. (Required)
• Ability to capture and maintain process maps, requirements, action/decision logs and auditable evidence using shared collaboration tools. (Required)
• Experience with Power BI, Jira, Confluence, SharePoint, SQL or cloud data environments; understanding of customer data quality, reconciliation and controls. (Preferred)

Soft Skills

• Clear written and verbal communication, able to translate technical findings into practical actions and work with stakeholders at different levels. (Required)
• Great organisation, prioritisation and attention to detail; takes ownership of follow-ups and escalates risks or dependencies appropriately. (Required)
• Curiosity, sound judgement and a collaborative, improvement-focused approach, with flexibility to support multiple workstreams. (Required)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:

£38,400.00 - £57,600.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s).

We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.

IMPORTANT INFORMATION FOR INTERNAL APPLICANTS:

SECONDMENT OR FTC ROLES:

• If you are currently employed by Santander UK plc on TSB Legacy terms and choose to apply for this Santander fixed term vacancy, please be aware that, if successful, you will move onto full Santander terms and conditions of employment and will no longer be part of the TSB Legacy population with effect from the start date of your new role. Please also note that if the role you accept is a secondment role, this change will also apply to your substantive/home role (i.e. the role to which you would normally return at the end of your secondment): you will no longer be TSB Legacy for either your secondment role or your substantive/home role with effect from the start date of the secondment role. If you have any questions about what this means, you should raise them during the application process or log a ticket with Ask HR.

• If you are currently employed by TSB and the role you accept is a secondment role (rather than a fixed term contract), this will not impact the terms and conditions of your substantive/home role (and you will remain employed by TSB on your current terms and conditions until your employment transfers to Santander under TUPE).

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact: Ashton Blake - Ashton.Blake@Satander.co.uk

The Santander Way

Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Ready to make it happen?

It starts with you. It starts here.